Product Support Engineer
Do you want to contribute to the future of healthcare? Siemens Healthineers value those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?
Come and join our team as a Product Support Engineer.
You will be working in a small team, who are a critical support function to our headquarters and global service centres. If you are a high performing, results focused individual who has excellent time management skills, then this would be the role for you.
If you have good communication skills and enjoy working on new challenges on a daily basis, we would like to hear from you. Comprehensive training will be provided to support with your personal development and the use of the on-line service tools. This role offers good career progression opportunities for the successful candidate.
Your mission and responsibilities:
Project management, dealing with internal and external stakeholders.
Monitor the installed product base to prevent and escalate quality issues.
Proactively embrace the ‘Lean’ culture to drive continuous improvement.
Data analysis compiled with product trending.
Implement FMEA and 8D methodologies to understand root cause of product or process failure modes.
Liaise with Quality and Suppliers to help develop and implement new field solutions.
Your qualifications and experience:
Degree qualified or an extensive equivalent experience.
Magnet factory or field service experience relating to Siemens MR systems.
A basic technical or mechanical understanding with some manufacturing experience would be a benefit.
Your personality and skills:
Good time management skills to deliver on time.
Great communication skills with an ability to work effectively within a cross functional team to help solve field problems, and maximise uptime to our Customers.
Excellent IT skills
What are the benefits in this role?
You’ll work on projects that have an impact on healthcare worldwide and have your own space to innovate and be creative with people who are passionate and motivated. Throughout, you’ll have every chance to develop personally, professionally and as a leader.
We offer a subsidized restaurant, a free gym on-site, excellent pension contributions, option to buy extra holidays, private healthcare cover and other flexible benefits. In our rural setting four miles from Oxford, there’s ample parking and a bus stop on our doorstep.
Your cultural fit:
Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.
We’re an international organisation that works for people to live longer, more fulfilled and happier lives. We’re the global leader in our field, with 30% of the MRI systems around the world containing our superconducting magnets at the heart. As part of the worldwide Siemens Healthineers network, we’re united by our pioneering hearts and engineering minds. Join our 170-year legacy and help shape the future of healthcare.
What else do I need to know?
We value equality, diversity, and maintain a supportive work culture in which you’re empowered to drive your own career and work your own way. We are what we are because of our people.
Job ID: 100150
Organisation: Siemens Healthineers
Experience Level: not defined
Job Type: Full-time