Siemens Careers

Application Support Engineer

Wroclaw, Poland

English (UK)

Job Description

Role: Cloud Application Support Engineer 

Location: Wrocław, Poland 

About the company

Siemens Industry Software, a business unit of the Siemens Digital Factory Division, is a leading global provider of software, systems and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of highperformance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster. Global Delivery Network (GDN) is the organization within Siemens Industry Software responsible for global delivery of PLM and MOM services.

As a result of a rapid growth and business needs GDN decided to extend its current delivery network (USA, India & Malesia) with Europe dedicated Nearshore Center in Poland. You can learn more about our story here:

We are looking for candidates who would help us support our projects in Managed Services for TcPCM within our Delivery Center in Wroclaw. 

What are my responsibilities?

  • As a technical expert you are responsible for the installation, configuration and adminstration of TcPCM in customer´s environments, including Development, QA, UAT and Production environments.
  • Supporting users on their issues in using the product.
  • Supporting internal knowledge management and training.
  • Some shift work required as we are supporting 24x7 customers - May have to be on-call during holidays
  • Solving L2 tickets on the application and working with L3 on issues which can't be solved by L2
  • Applying patches on test, UAT and Production Server
  • Documenting root cause analysis of issues
  • Reaching out to GTAC for Product Issues and raise IRs
  • Communicating with users on issues and providing workarounds to issues
  • Developing Knowledge Management database for solved issues

Our software is used as an integrated enterprise solution for calculating product and tooling costs in many global corporations and industries, and is technically based on the Microsoft Windows .NET platform and SQL Server.  

What do I need to qualify for this job?

Mandatory Skills:

  • At least 3 years of experience supporting a .NET application
  • Experience in .NET/C#
  • Experience in IIS Deployments
  • DBA knowledge on MS SQL
  • Strong analytical and trouble shooting abilities.
  • Loves solving problems
  • Has a systematic way to solve problems.
  • Should be able to perform root cause analysis and arrive at the right solution
  • Excellent verbal and written communication skills
  • Team player
  • Learning attitude - willing to learn new things.
  • Basic Linux and Windows Operating System knowledge


Nice to have:

  • German language skills would be a distinct advantage (min. B1)
  • Knowledge in cost calculations (products, tools, production)
  • Industry knowledge in manufacturing is an advantage    
  • Use Pareto or 5 Why or any other Industry technique for root cause analysis
  • Ability to automate some of the tasks
  • Scripting knowledge would be useful

What else do I need to know about Siemens Industry Software (SISW)?

  • SISW is an integrated part of Siemens Digital Factory Division.
  • SISW is the World leader in PLM/MOM software.
  • SISW invested within last 10 years 10 billion USD in research, development and
  • acquisitions of PLM software.
  • SISW is product (not outsourcing) company.
  • At the end of 2017, SISW opened a new delivery center in Wroclaw and right now is in the intensive ramp up phase with a lot of opportunities.

What we offer?

  • Competitive salary and benefits.
  • Work on the large PLM and MOM implementations for the customers around Europe.
  • Comprehensive training in Siemens PLM software products family.
  • Access to newest IT technology and global PLM experts for consultancy.
  • Work on implementations as product producer (Siemens) not a partner company.
  • Interesting and challenging career path within Siemens.
  • Support with relocation (candidates outside of Wroclaw).

Division Description

Siemens is a global technology powerhouse that has stood for engineering excellence, innovation, quality, reliability and internationality for more than 165 years. As a global technology company, Siemens is rigorously leveraging the advantages that this setup provides. To tap business opportunities in both new and established markets, the Company is organized in nine Divisions: Power and Gas, Wind Power and Renewables, Energy Management, Building Technologies, Mobility, Digital Factory, Process Industries and Drives, Healthineers and Financial Services.
The Siemens Digital Factory Division offers a comprehensive portfolio of seamlessly integrated hardware, software and technology-based services in order to support manufacturing companies worldwide in enhancing the flexibility and efficiency of their manufacturing processes and reducing the time to market of their products.

Job ID: 101822

Organization: Digital Factory

Experience Level: Experienced Professional

Job Type: Full-time

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