GTAC - Customer Success Manager
This position can be based remotely in the UK, Germany, Sweden or The Netherlands.
The Mission of Customer Success is to increase sustainable proven value for both the Customers and the Company.
Engage with major and strategic accounts to gather business and technical requirements, determine business needs and architect appropriate solutions
Acts as a single point of contact and advocates and orchestrates support activities across a customer organization and within PL.
Work with customers to develop and deliver solutions in cooperation with the different SPLM development groups.
Coordinating internal resources for the flawless solution on-time delivery.
Oversee technical resources in the software delivery solutions to ensure successful client adoption setting
Establish and build a trusted advisor relationship from both a business and technical perspective with major and strategic accounts, sales executives, and technical resources
Develop a keen understanding of the customer’s specific business and technical drivers and major initiatives
Understand the customer’s business structure and product lifecycle processes
Help the customer in the definition of business and technical requirements in the areas of product development, manufacturing and support
Support the customer during the implementation and operation of appropriate Siemens solutions by navigate reported issues through the involved SPLM departments
Coordinates the communication, provides a transparent and regular status overview and demand response from involved SPLM departments and customer related resources
Proactively reviews/analyzes support needs across product portfolio and manages escalations and prioritizes issues
Analyzes the dependencies of issues to ensure correct severity classification
Acts as a liaison between customer and product engineering
Basic knowledge of main products implemented at the customer base
5+ years of technical consulting or support experience in PLM (Product Lifecycle Management), which includes performing proof of concepts, defining requirements and scope deployment, as well as being part of the selection process.
Excellent communication and presentation skills
Ability to manage multiple priorities
Practical Experience in engineering projects
Basic knowledge of business process management
BS/BA in an engineering or manufacturing-related discipline or a similar profession
Should have recent experience leading and managing requests of technical and business consultants from within, and outside of their formal organization
Some business travel will be required, almost exclusively domestic
Must be able to work under minimum supervision
Should have solution-oriented working methods
Good knowledge of written and spoken English
Good knowledge of Microsoft Office (Word, Excel, Outlook, PowerPoint)
Preferred Knowledge/Skills, Education, and Experience:
Understanding and experience in working with Data Management and Electronic and/or Mechanical Computer Aided Design (ECAD/MCAD) tools and processes
ITIL Service Management certified
Understanding of existing processes like support, software sales and software development
Siemens offers a comprehensive reward package, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.
Siemens PLM Software is a leading provider of solutions for the design, simulation and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software. Headquartered in Plano, Texas, Siemens PLM Software works collaboratively with companies to deliver open solutions to help them make smarter decisions that result in better products.
Siemens Industry Software is an equal opportunities employer
and do not discriminate unlawfully on the grounds of age, disability, gender
assignment, marriage and civil partnership, pregnancy and maternity, race,
religion or belief, sex, sexual orientation or trade union membership.
Job ID: 101840
Organization: Digital Factory
Experience Level: Experienced Professional
Job Type: Full-time