Machine Tool Applications Engineer
Machine Tool Applications Engineer
About the role
We are looking to recruit a Machine Tool Applications Engineer to join our UK Motion Control Applications Team. The successful candidate will support our customers projects from the initial sales enquiry to assisting in project planning, hardware specification, software development and finally commissioning of the systems. The Applications Team deals with the complete range of products and services of the Siemens Motion Control business.
A key part of the Machine Tool business’ success is our ability to offer complete solutions utilising products from our complete portfolio. As associated technologies within our division will come from product ranges outside of the Machine Tool range then an understanding of these surrounding areas is part of the job requirement.
The goal of this role will be to provide complete applications support that meets or exceeds the expectations of our customers in order to achieve the highest levels of customer satisfaction and retention. In this way we will ensure that the profit, quality and growth expectations of the MTS business are met and exceeded.
What are my responsibilities?
Reporting to the Machine Tool Applications Team Leader, the job holder will be responsible for:
Provide first-class pre-sales and post-sales support and advice to both our internal and external customers throughout the UK, including Ireland and Eire.
The job holder will be required to work closely with other members of the Applications team as well as with other colleagues in the extensive Digital Factory Team.
Ensure customer satisfaction and retention whilst maximising our profitability and revenue.
Developing an understanding of a customer’s business requirements through regular contact such that strategies and plans are implemented ensuring that we are offering appropriate solutions.
Ensure customer driven innovation and create real value for our customers, value that resides in the customer’s experience of our products and services.
Liaise with internal colleagues, sub-contractors and third parties as appropriate.
Using the CRM system to maintain customer records, log opportunities and maintain the sales information.
Ensure that the quality of service provided for each customer meets or exceeds their expectations. Act as a point of escalation for support incidents on existing projects, taking responsibility for communicating with the customer.
Behave in an entrepreneurial manner by actively selling, advertising and promoting our products and services, providing demonstrations of our applications and contributing to the preparation.
Thinking strategically about our products, suggesting, recommending and implementing ways to improve our product portfolio and efficiency e.g. provision of Condition Monitoring, Collision Avoidance systems, Mechatronic improvements, Energy saving/Monitoring, bespoke user interfaces, diagnostic packages, networking solutions
What do I need to qualify for this job?
The candidate should be qualified to at least HNC, HND level in Electrical, Electronic or Mechanical engineering or equivalent in experience.
Ideally the candidate will have completed an Electrical Apprenticeship (or equivalent) and have the ability to work proactively to develop new business opportunities along with project management of the business solution.
PC literacy, essential: Windows OS, MS Office, Adobe Acrobat. Other software packages are used for business purposes and training will be provided as appropriate.
The candidate should be able to demonstrate strong electrical knowledge, experience in a similar or appropriate industrial automation and drive technology role along with experience in fault finding, commissioning, maintenance and installation of not only Machine Tool systems but also other motion control products.
Comprehensive knowledge of NC and PLC systems, automation and drive control systems, networks and visualisation.
Previous experience of Siemens Sinumerik, Sinamics and Simatic S7 equipment is essential.
As safety is always paramount a knowledge of safety systems, legislation and documentation is required.
While this role may be of primary interest to individuals with project management or engineering experience, there is an essential need for candidates to use their technical knowledge in a sales role. We are therefore looking for determined, enthusiastic and self-motivated individuals who have excellent communication and relationship building skills.
Excellent presentation skills, applications, market and competition knowledge and the ability to communicate effectively at all levels within an organisation are essential.
The ability to work under pressure and to work on your own initiative and as part of a team is also required.
Whilst the position is home-based, on-site work, travel and time in the office will be an essential part of the duties to be performed. The successful candidate will be expected to have a flexible attitude to out of hours working.
Job ID: 102829
Organization: Digital Factory
Experience Level: not defined
Job Type: Full-time