Mission of Function:
To govern and support the service delivery KPI’s of segments and to achieve service business excellence by improvement of delivery response and resolution times, in line with the company processes and guidelines. Timely internal and external customer service delivery support with the objective of maximizing growth, profitability and customer satisfaction within the framework of corporate policy and statutory regulations.
Dimensions of Function:
This position is responsible for as RSD BA of CS PRS business of approx INR 100’ MIL of BV/ TO/ OV. _0__ no of employees (own 0, contract 0) report into the position.
Areas of Responsibility/Tasks:
Role and Responsibilities
Governance of Order Booking pre-booking formalities
Supporting commercial offer to customers
Coordination with GSS , service technicians for Customer / Vender code creation for Spares & Repair
Credit approval form in system, CRG Block Removal - Spares and Repair Exchanges / Repairs / Returns for CS
Governance of order booking in SAP
Ensure correct Order Entry for Spares and Repair Cases
Ensure proper booking of Field Services and AMC contracts as per process.
Ensuring speedy booking of free supply for warranty breakdowns
Order booking after validation of offer, PO,Order documentation
Organizing Bank Guarantee as per contract
Raising proforma Invoice for collection of Advance Payment in case the order has advance payment term.
Handling internal sales back office process
Monitoring Vendor Purchases (Internal+External)
Monitoring the creation of purchase orders on Local / foreign vendors for
Governance of ASC / RSC Bill Booking by GSS
GR/ IR clearing for local & Foreign Vendors
Governance of Invoice Processing for Manpower and Payment
Monitoring Customer Dispatches
Complete Governance of delivery process to customer from Delivery Note Creation & PGI for and coordination with customers
Ensure timely & accurate billing & Submission of all Invoices.
Co-ordination with regions for executing the orders
Governance Customer Invoicing & Receivables management
Ensuring correctness of billing as per guidelines including submission of Invoice to Customer along with all dispatch documents required as per the contract
Receivable Management. Review of age wise outstanding of debtors and making collection plan. Follow up with customer for collection. Transfer of retention amount to retention account with correct due date. Adjustment of Advance payment. Maintaining proper due date of the debtors. Critical review of debtors and initiating due date shifting of Debtors to reflect the correct due date.
Transfer to TDS account with correct due date and collection of certificates.
Data Management & Hygiene
AMC WBS Closure monitoring
Sales Order / Service orders Closure
Review of unbilled cost / unbilled revenue
Provisions booking & Monitoring
ASC / RSC Agreements
Others controlling activities.
Participates in the identification of any gaps or opportunities for the optimization of processes & implementation.
Monitoring of Sales margin
Provide active support in Planning and budgeting by giving Revenue and collection forecast
Review of OPR / Selling cost time to time and arranging for rectification if required
Supporting Regional Manager for profitability monitoring and analysis.
Qualifications and Education Requirements: Graduate preferably B.COM
Years of experience: 3-5 years in service
Strong experience in the field of Service Logistics
Strong Data analytical skills
Time management skills
Expert knowledge in Spiridon especially on sales & service modules & also should be able to do deep dive analysis.
Proficiency in MS Office packages like Word, Excel, Power-point.
Excellent customer service, Interpersonal skills, teamwork skills, quality and changed oriented with initiative and eager ability to learn.
Excellent verbal and written communication, Presentation and analytical skills.
Must be fast learner and should be able to think analytically.
Job ID: 103063
Organization: Digital Factory
Experience Level: Early Professional
Job Type: Full-time