Siemens Careers

CS Business Administration- Central Service Delivery

Mumbai, India

English (UK)

Job Description

Mission of Function:

To govern and support the service delivery KPI’s of segments and to achieve service business excellence by improvement of delivery response and resolution times, in line with the company processes and guidelines. Timely internal and external customer service delivery support with the objective of maximizing growth, profitability and customer satisfaction within the framework of corporate policy and statutory regulations.

Dimensions of Function:

This position is responsible for as RSD BA of CS PRS business of approx INR 100 MIL of BV/ TO/ OV. _0__ no of employees (own 0, contract 0) report into the position.

Areas of Responsibility/Tasks:

Role and Responsibilities

Governance of Order Booking pre-booking formalities

Supporting commercial offer to customers

Coordination with GSS , service technicians for Customer / Vender code creation for Spares & Repair

Credit approval form in system, CRG Block Removal - Spares and Repair Exchanges / Repairs / Returns for CS

Governance of order booking in SAP

Ensure correct Order Entry for Spares and Repair Cases

Ensure proper booking of Field Services and AMC contracts as per process.

Ensuring speedy booking of free supply for warranty breakdowns

Order booking after validation of offer, PO,Order documentation

Organizing Bank Guarantee as per contract

Raising proforma Invoice for collection of Advance Payment in case the order has advance payment term.

Handling internal sales back office process

Monitoring Vendor Purchases (Internal+External)

Monitoring the creation of purchase orders on Local / foreign vendors for

Governance of ASC / RSC Bill Booking by GSS

GR/ IR clearing for local & Foreign Vendors

Governance of Invoice Processing for Manpower and Payment

Monitoring Customer Dispatches

Complete Governance of delivery process to customer from Delivery Note Creation & PGI for and coordination with customers

Ensure timely & accurate billing & Submission of all Invoices.

Co-ordination with regions for executing the orders

Governance Customer Invoicing & Receivables management

Ensuring correctness of billing as per guidelines including submission of Invoice to Customer along with all dispatch documents required as per the contract

Receivable Management. Review of age wise outstanding of debtors and making collection plan. Follow up with customer for collection. Transfer of retention amount to retention account with correct due date. Adjustment of Advance payment. Maintaining proper due date of the debtors. Critical review of debtors and initiating due date shifting of Debtors to reflect the correct due date.

Transfer to TDS account with correct due date and collection of certificates.

Data Management & Hygiene

AMC WBS Closure monitoring

Sales Order / Service orders Closure

Review of unbilled cost / unbilled revenue

Provisions booking & Monitoring

ASC / RSC Agreements

Others controlling activities.

Participates in the identification of any gaps or opportunities for the optimization of processes & implementation.

Monitoring of Sales margin

Provide active support in Planning and budgeting by giving Revenue and collection forecast

Review of OPR / Selling cost time to time and arranging for rectification if required

Supporting Regional Manager for profitability monitoring and analysis.

Qualifications and Education Requirements: Graduate preferably B.COM

Years of experience: 3-5 years in service

Preferred Skills

Strong experience in the field of Service Logistics

Strong Data analytical skills

Time management skills

Expert knowledge in Spiridon especially on sales & service modules & also should be able to do deep dive analysis.

Proficiency in MS Office packages like Word, Excel, Power-point.


Excellent customer service, Interpersonal skills, teamwork skills, quality and changed oriented with initiative and eager ability to learn.

Excellent verbal and written communication, Presentation and analytical skills.

Must be fast learner and should be able to think analytically.

Job ID: 103063

Organization: Digital Factory

Experience Level: Early Professional

Job Type: Full-time

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