Operation Excellence Specialist, Customer Service Business

Job Description


Siemens Customer Service takes care about any kind of Services in the industrial environment. This comprises e.g. spare parts, upgrades of automation, motors and drives, field service activities consulting. In a market where investments in new plants are limited, the Service business plays a strong role. Serving the customer with the right product on time is our overall goal.

The Service organization consists of about 130 motivated people in three different locations to run the business. Get part of our Service family to serve the customer and drive the business forward. We are looking forward to you.


The person undertaking this role should act in the best interest of the service business. He/ She must be analytical and be able to look beyond the problems and locate the source and root cause. Thereafter, a systematic approach to develop pragmatic improvement projects should be undertaken within a reasonable time frame. The developed solutions should be self-sustaining based on a closed loop methodology. Presentation and communication skills must be excellent and he/she must be able to bring his/her ideas to the point. He/ She will be the direct executive assistant to the ASEAN BUSINESS UNIT and work together with him to improve service operations.


What are my responsibilities?

  • Tracking, evaluating and improving of organization performance for Sales and Service Delivery
  • Regular KPI tracking and performance control of the organization. Documentation and development of KPI improvements
  • Organization of Core Team meetings and following up defined measures and activities in the organization.
  • Analysis, development, implementation and tracking of business processes and workflows, e.g. in deliver, supply chain and customer relation-ship management
  • Defining process improvements and driving implementation with project methodology
  • Driving with measures of a Thailand and ASEAN master plan for service process and organization development e.g. metric development, productivity transparency, management reporting business related KPI / score card development
  • Analysis of organizational requirements and implementation of target setting and performance measurement tools
  • Tracking of Sales Opportunity Management for CS Thailand and performance reports; improvement of feasibility and usability of Performance analyze tools (e.g. GSM and Philos)
  • Execution of target gap analysis and development of achievement bridges for the operational financial targets and sales performance/ targets incl. reporting to management
  • Support and consultancy within CS Thailand on organizational changes and process systematic implementation within ASEAN
  • Evaluation of market/service/trends of customer service processes and modeling of new - changed market approaches

What do I need to qualify for this job?

  • 3 to 5 years experience in companies with complex organization structure
  • Bachelor or Master Degree in Engineering/ business management or equivalent discipline with excellent skills
  • Experience in Sales & Customer Relationship tools and Process KPI tracking and reporting
  • Experience in industrial environment and service business
  • Ability to initiate, influence and provide consultation including  hands-on facilitation (delivery & coaching)
  • Strong at creating a collaborative culture and team orientation, Highly flexible and motivation
  • Excellent analytic skills and structured working approach
  • Strong assertiveness for realization and implementation of improvements
  • Own car and driver’s license (multiple locations)
  • Excellent knowledge in power point and excel
  • Fluent in English
  • Skill to work independently
  • Experience in business improvement methodologies 


Job ID: 103109

Organization: Digital Industries

Company: Siemens Limited

Experience Level: Mid-level Professional

Job Type: Full-time

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