Siemens Careers

Field Service Application Support

Jakarta, Indonesia
Customer Services

English (UK)

Job Description

On-site customer education at his/her Siemens systems; incl. turnover training, follow-ups, updates and upgrades for high-end systems and advanced/specialist applications             
Customer consultancy and support in individual workflow improvements, incl. adjustment of system parameters; image and signal quality troubleshooting             
Implementation of new methods and clinical workflows at customer system to expand customer portfolio             
Professional application support to quickly process and resolve complex customer tickets, escalations and complaints, incl. error diagnosis and repair, image and signal quality troubleshooting             
Support of PLM/CRM process, incl. field insight into customer needs, issues and known application errors as well as provision of troubleshooting know-how and experience, participation in the development and optimization of clinical applications, incl. system and user tests, test sites (MEP/CUT sites) support             
Sales Support, e.g. product demonstations, preparation of clinical case studies, publications             
On-site sales of Educate and Expand offerings, incl. lead generation, application consultancy and sales             
Assistance in the development of central Application Training courses and execution of specific on-site Application Training courses for customer groups / institutions             
Mentor (to new hired Clinical Education Specialists)

Job ID: 103307

Organization: Siemens Healthineers

Experience Level: Mid-level Professional

Job Type: Full-time

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