Siemens Careers

Service Manager Infrastructure (m/f)

Amadora, Portugal
Information Technology

English (UK)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…

• The Service Manager has overall accountability for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle – often in conjunction with a Service Team.

• Identify IT service or solution related business goals, objectives, and requirements of the business environment.

• Do IT Offers based on requirements - financial and technical, according to a Service Catalogue and Pricing

            * Gather approval from customer

            * Gather teams and control the activities and teams tasks

            * Interact with all operational teams in Germany and Management

            * Ensure timely (in SLA) and Quality implementations

            * Contract Management - Control all activities from Contracts - SAP and NON-SAP

• Oversee IT services or solution related performance and delivery indicators.

• Support customization and the specification of service elements throughout the entire service lifecycle.

• Setup and Implementations (New Contract/Landscape, Techrefresh, Landscape Changes, New Technologies, etc)

• Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services. Implement programs and procedures for safeguarding data/information security and safety.

• Monthly Charging

• Monthly Invoicing Control

• Monthly Financial Forecast (up to next 24 months)

• Budget for Fiscal Year setup and agreement with customers

• Customer Care

• First Level of Claim Management

• Work Management Escalations - gather info / remediation measures...

• Gather new business from customers and advise them on new directions

• Know / Follow new Service Management Procedures - Service Catalogue / Pricing / Procedures

• Contribute to Service Management Service Improvement

• Contribute to Customer Service improvement and overall Siemens savings - Data Center and Customer savings

• Contract Management and Forecast plan

Does this sound good? Our perfect candidate must have…

• 3 years of service Management experience.

• Skilled in information and communications technology (Pre. ITIL Foundations)

• Working knowledge and Experience in Service Management.

• Knowledge of the EAGLE DC Portfolio

• Knowledge on Agile

• Ability to interpret the requirements of the Business for the service requested from the costumers.

• Documentation Maintenance

• Responsibility to work very closely with the technical teams and together must guarantee the best solutions and perform the excellence in service to the costumers.

• Used to act in an international environment with virtual teams

• Strong analytical capabilities needed to be able to overlook the complex integration aspects and dependencies.

• Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders.

• Team player and enjoy working in an international and cross-functional team

• Initiative and orientation on quality

• Customer focus

• Capacity for teamwork and networking skills

• Reliability

• Organizational skills

• Ability to build long-term relationships with internal colleagues and external providers

• Ability to work independently and take decisions where necessary

• Advanced English language (mandatory)

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out:

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 104369

Organization: Global Services

Experience Level: Experienced Professional

Job Type: Full-time

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