Field Service Engineer

Job Description

At Siemens Healthineers, we are passionate about enabling healthcare professionals to deliver high quality patient care, and to do so affordably.  A leading global healthcare company, Siemens Healthineers continues to strengthen our portfolio of medical imaging and laboratory diagnostics, while adding new offerings such as managed services, consulting, and healthcare IT services – as well as further technologies in the growing market for therapeutic and molecular diagnostics. 

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies, giving providers the confidence they need to meet the clinical, operational and financial challenges of a changing healthcare landscape.

Execute all service activities assigned to him, which are coordinated via the customer Care Canter, in an adequate and appropriate manner. It will include all service incidents, installation, preventive and corrective maintenance and system modification on demand. Report to the Area Service Manager Report to the customer Care Center for operational affairs (Matrix Organization) Responsible for their detailed functions described below and within the individual targets and performance parameters Contacts Internal: Technical support group, Customer Care Center, Customer Service Representatives, Logistics, Administration, Colleagues within the service field force, Project Management, different administration personnel. External. - Customers Detail functions Perform installations, start ups, maintenance, repair and updates of all products within his/her area of expertise and assisting with other products under supervision Communicating and accept all operative advices from Customer Care Center, Supporting the SERVOR service process and ensure optimal performance in all process activities related to within his/her area of responsibility Escalate incidents according to the defined parameters and inform the Customer Care Center on all escalation issues; inform Uptime service center on all escalation issues; Report any customer complaints with proper documentation to the CCC. Ensure the proper use of tools and test equipment, report the usage on any related service report. Comply with national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare. Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services. All responsibilities and jobs must be performed as cost effectively as possible, taking profitability into account. 
Electronic; Mecatronic, Bionic Engineer
English Intermediate Advance
Competences Analytical skills to diagnose and trouble shoot a problem and network skills

Job ID: 105071

Organization: Siemens Healthineers

Company: Siemens Healthcare Servicios S. de R.L. de C.V.

Experience Level: Early Professional

Job Type: Full-time

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