Siemens Careers

IT Provider Management Professional / Expert

Pune, India
Information Technology

English (UK)

Job Description

What are my responsibilities?

  • Oversee IT providers fulfillment of contractual obligations during execution phase of IT delivery contracts (e.g. in the areas of business intelligence, ERP, EAI and Workflow, PEGA)
  • Implement IT performance management within engagements with IT providers and manage the continuous monitoring of providers performance
  • Set up and manage periodic performance and contract review boards
  • Manage escalations, disputes and claims regarding providers performance and contractual obligations as well as financial clarifications. Oversee provider compliance with IT service management requirements
  • Manage or contribute to contractual changes and develop the respective contract during the contract lifecycle
  • Liaise with Provider service delivery management, Siemens service management, business administration, purchasing and legal
  • Work in globally distributed team
  • On demand: Manage tenders
  • On demand: Manage outsourcing transitions

What else do I need to know?

Knowledge and Experience


·        Strong background in IT provider management and contract management

·        Experience in provider performance management, service level management, KPI definition, implementation and monitoring

·        Knowledge and experience with IT service management, ITIL, IT project management. Experience in IT service delivery with major IT provider preferred

·        Experience in tender management and managing outsourcing transitions is optional

·        IT domain know how in at least one technical domain preferred, e.g. business intelligence, ERP, EAI and Workflow, PEGA

·        Self-driven, results oriented, able to work with limited guidance, eager to learn

International experience with global projects and collaboration with intercultural team is preferred

Job ID: 107331

Organization: Siemens Operations

Experience Level: Experienced Professional

Job Type: Full-time

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