Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. And as we strive to shape the future of healthcare, our overall success will depend on our ability to continuously reinvent ourselves.
We have an exciting opportunity for an experienced Customer Service Engineer to join our team based in Darwin, NT. Reporting to the Team Leader SA/NT, the primary function of your role will be to carry out day to day service, maintenance and/or installation activities on our Laboratory Diagnostics Instruments and Diagnostic and therapeutic imaging machines with minimal supervision ensuring compliance with customer satisfaction, quality and safety standards.
Your key responsibilities will include:
-Fulfilling the customer's needs for Preventative Maintenance (PM), any updates/upgrades, corrective service, installations and/or workshop repairs in accordance with business contractual obligations (contract obligations or billing policy)
-Timely completion of Service Reports with good liaison with the Customer Care Centre (CCC), management, sales, marketing and/or customers ensuring current location and job status is communicated back to Customer Call Centre
-Comply with all Environment & Safety (EH&S) policies, service escalation procedures and that all customer requests, complaints and comments communicated to the jobholder are passed to the relevant department for action
-Maintaining personal knowledge of safety instructions and operational procedures and participate in training courses including 'self learning', computer based and 'on the job' training
The successful candidate will be technical or university trained with a current Radiation license and electrical license. Experience in service, maintenance and/or installation activities on relevant technologies is also required for this position. While this position is apart of the SA Team, the Customer Service Engineer based in Darwin is the sole Customer Service Engineer in NT therefore the successfully candidate will need to be comfortable working autonomously. A strong communicator and your ability to build sound working relationships internally and with Customers will ensure your success in this role.
In return we can offer you a rewarding career with a focus on your ongoing training and development.
If you want to join us in transforming the way healthcare is delivered, get in touch with us today.
Applications close 30 April 2019.