Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever evolving healthcare industry that truly makes us unique as an employer.
We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?
Then come in and join our Customer Services (CS) team as Application Specialist - Diagnostic (DX) .
Your mission and responsibilities:
You support customers in using (software) applications and solutions to the optimum extend.
You comprehensive training for using applications and solution focused on specific customer demand.
You configure software applications to meet customer needs.
You as an interface between customer and provider of application to solve customer problems and enhance the application with new features.
You responsible for on-site customer education on Siemens Healthineers systems; including turnover training, follow-ups, updates and upgrades for standard system and applications.
You responsible for customer's consultancy and support individual workflow improvements, including adjustment of system parameters and implementation of new methods and clinical workflows to extend customer portfolio.
You provide professional application support to quickly process and resolve customer tickets, escalations and complaints, including error diagnosis and repair, trouble shooting.
You in charge of Sales Support, e.g product demonstrations, preparation of clinical case studies.
To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services/laboratory-diagnostics/lab-diagnostics-service-and-support
Your qualification and experiences:
You possess at least a Bachelors’ Degree in Chemistry , Microbiology, Medical Technology or equivalent in relevant life science subject
You have at least 3 years of work experience and broad technical knowledge in the field of diagnostic systems, especially with reagents, PC-systems, operating systems, network engineering, interface engineering, basic medical knowledge
Your personality and skills:
You enjoy building trusted relationship with customers and knowledge of the country -wide Service and Customer Support required
You sounds knowledge of the medical analysis laboratory and the range of equipment used
Fluent English language skills
Being part of our team:
Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Your cultural fit:
Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.
Check our Career Site at www.healthcare.siemens.de/careers.
As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.
Job ID: 110887
Organization: Siemens Healthineers
Experience Level: Mid-level Professional
Job Type: Full-time