IT Performance and Escalation Manager (m/f)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…

• Manage relationship with external IT Infrastructure service providers from a commercial, performance and contractual perspective.

• Managing providers contributing to an adequate provision of IT services;

• Integrated Performance Analysis (holistic provider view);

• Contribution in assessment of IT providers for a specific service;

• Contribution in monitoring provider obligations and SLA adherence;

• Supporting Escalation management towards/from the provider;

• Contribution in definition and maintenance of market standard KPIs/SLAs;

• Supporting Claim management;

• Executing provider governance according to framework;

• Foster provider improvement;

• Supporting provider relationship management and coordinate negotiations in a global virtual environment;

• Supporting Change Processes;

• Contribution in measures and action plans to ensure IT provider management quality;

• Support from and to IT Contract Management team.

Does this sound good? Our perfect candidate must have…
Educational degree relevant for the area

• 5+ years demonstrated experience in the area with an emphasis on interaction design for web and mobile apps

• Fluency in English; German and/or other languages are an advantage

• Effective Written and oral communication on a business level;

• Structured, accurate and conduct result-oriented operation from an economic point of view

• Soft skills: Communication; Work autonomously ; Self-Motivation; Responsibility; Strong teamwork and cooperation skills in an international working environment; Flexibility and strong organizational skills (process optimization); Problem Solving; Decisiveness; Ability to Work Under Pressure and Time Management; Negotiation and Conflict resolution

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out:

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 111431

Organization: Siemens Operations

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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