IT Support Engineer

Job Description

Who we are?

Siemens is a global leader in the field of Engineering. We have numerous projects around the region in fields including Power Generation, Energy Management, Transportation and Oil & Gas.

What are my responsibilities?

  • Ensure workplace IT solutions are used effectively and in line with IT standards and Information Security rules. Consult and facilitate user interaction with ordering of IT services/assets. Support users with IT issues not solved according expectations.
  • Customer facing function that ensures efficient and effective use of IT services resulting in overall user satisfaction and user productivity improvements
  • Contact point for local IT support if required
  • Escalation Management for end-user related IT services, e.g. IT Service Desk
  • Ensure workplace IT solutions are used effectively
  • Minimize non-productive time of users due to workplace or application misfunction (Including ISEC related requests)
  • Accountability and responsibility for the Request Management process
  • Accountability & responsibility for satisfactory resolution of all end user related queries, feedback, issues and complaints.
  • Incident resolution monitoring and reporting from end user perspective and ensuring service provider adherence to agreed SLAs.
  • Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date
  • Accountability and responsibility for Access Management process.
  • Owns, manages and controls the standard change requests as pre-defined in the service agreement & work requests
  • User productivity by providing a one-stop process
  • Verifies, orders and approves hardware and software

What do I need to qualify for the job?

  • University Degree in IT or related field
  • Min. 5 - 7 years’ relevant experience
  • Strong IT and technology background
  • Collaboration and Communication across Teams, Departments and Countries
  • Strong customer focus orientation
  • Incident and problem management experience

What else do I need to know?

Siemens is dedicated to quality, equality, and valuing diversity, and we welcome applications that reflect the diversity of the communities within which we work. #LI-SI

Job ID: 111523

Organization: Siemens Operations

Experience Level: Experienced Professional

Job Type: Full-time

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