Customer Service Engineer(LD)

Job Description

Siemens Healthineers (SHS) is hiring a Customer Service Engineer (CSE)  to become part of our team at Siemens Healthineers Customer Service (CS)   for Atellica Solution system & Laboratory Diagnostics (LD) automation projects.

What are my responsibilities?

  • Responsible for  installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision   
  • Supporting the SERVOR Service process and ensure optimal performance in all process activities related to within his/her area of responsibility
  • Ensure the proper use of tool & test equipment and report the usage on any related service report.    
  • Comply to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare 
  • Maintain highest customer satisfaction, in particular within the framework of Siemens Healthcare, Customer Services
  • Escalate incidents according to the defined parameters and inform The Customer Care Center (CCC) on all escalation issues
  • Inform Uptime Service Center on all escalation issues and report any customer complaints with proper documentation to the CCC.

What do I need to qualify for the job?

  • BS/ BA in related discipline, or advanced degree, where required, or equivalent combination of education and experience. A certification may be required in some areas
  • Minimum 3 years of experience in laboratory diagnostic products
  • Experience with the chemistry, immunology and automation product range
  • Knowledge of Siemens Healthineers LD product portfolio is preferred
  • Excellent customer-facing skills both in a project implementation and project operations situation
  • The ability to successfully handle critical and non-distinctive situations and challenges

What else do you need to know?

With 47,000 employees Siemens Healthineers is one of the world’s largest suppliers of technology to the healthcare industry and a leader in medical imaging, laboratory diagnostics and healthcare IT. All supported by a comprehensive portfolio of clinical consulting, training, and services available across the globe and tailored to customers’ needs. So that more people can have a life that is longer, richer, and more filled with happiness.


Job ID: 111565

Organization: Siemens Healthineers

Company: Siemens Healthcare Inc.

Experience Level: Mid-level Professional

Job Type: Full-time

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