Technical Support Engineer
Our Regional Solutions & Services division of Siemens Smart Infrastructure is searching for a Technical Support Engineer for Fire Systems & Services.
As the Technical Support Engineer you will provide technical support and training to our branch engineering and operational teams.
This role will primarily be office-based and would be an ideal career move for those with a technical engineering / electrical background looking for a change into a more internally customer focused opportunity providing training on our portfolio and supporting the team with technical queries.
Change the future with us.
You primary focus will be to provide technical support on fire products by telephone and email and delivery training courses to our sales teams, project managers and field engineers. As mentioned above this role will be office based however you will be required to travel to our Manchester or Frimley site to deliver training.
Other responsibilities will include:
Getting involved in product testing
Maintaining internal records of technical support activity
Keeping abreast of new technologies/products, and best practice
Providing market and technical feedback to internal teams
Maintaining & updating of existing training course material, and development of new training material
Actively share knowledge and information (e.g. via Extranet, FAQs, and other means)
Managing internal server files for technical documents
Reporting technical issues back to HQ hotline and pro-actively control known technical issues
Ensuring conformance to required health & safety guidelines and practices
What you need to make real what matters.
As the Technical Support Engineer, you
will ideally come from a technical background with some experience of delivering
training courses and providing technical support to an internal team. Consideration will be given to those who do
not have fire specific experience but have a continuous learning attitude as
well as an aptitude to easily gain a technical understanding of our services
and solutions. Having the confidence to train on these services and solutions
is pivotal to this role as well.
You will be able to communicate with and train internal stakeholders at different levels
An interest in engineering and fire products & systems is essential
The ability to take a logical and organised approach to fault-finding
Ability to understand technical products and systems
Location & Travel
Location is slightly flexible for this role, we are happy to consider those who are based in and around Manchester or Frimley. You would be expected to deliver training in Frimley on average once a week and in Manchester on average once a quarter. You would provide technical support mainly over the phone or by email unless the issue is complex and requires you to be present which may require further travel to other sites across the UK.
A little about our Manchester and our Frimley offices
Wherever you are based, you will be well looked after with the range of facilities both sites have to offer. Manchester is a large Siemens site which provides free parking and a lovely new, large canteen. Our Frimley offices are the Siemens HQ offices where our main Smart Infrastructure Regional Solutions & Services team is based, here you will have free access to an onsite gym, free parking, a canteen and Starbucks coffee shop.
We’re Siemens. A collection of over 348,000 great minds who are all making the future and you could be one of them. We have offices across the UK and Ireland, full of talented individual’s helping us to challenge the today and work towards a brighter tomorrow.
Want to join us and be a Future Maker?
We’re excited to hear that you would like to join us here at Siemens. Our people love it here and we want you to be a part of helping us make real, what matters.
We are looking forward to receiving your online application. Please ensure you complete all areas, of the application form, to the best of your ability to help us review your suitability for the role. We will be in contact as soon as possible with an update on your application.
What else do I need to know?
The benefits package for this role includes not only a generous base salary, but an annual bonus. We know that not everyone’s lifestyle is the same, so we operate a flexible benefits scheme where you can tailor your benefits package to suit you.
If we all thought the same, we would never think of anything new. That’s why we recruit great minds from all walks of life. We embrace diversity and create what’s right for the world by employing the people who live in it.Siemens recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements and workplace adjustments with all our applicants to encourage agile working and innovation.
Job ID: 111782
Organization: Smart Infrastructure
Experience Level: not defined
Job Type: Full-time