Customer & Sales Interfaces and Processes Digitalization Specialist

Job Description

What are my responsibilities?
Strengthen customer relationship by digitalized interaction process and interface
Drive E2E tool for e-ordering, aiming to simplify ordering process and increase market coverage
Leading to develop and maintain online product community (wechat – based DS China Mobile Site)
Initiate online customer feedback collection in technical seminar 
Initiate Customer Digitalization Demo Project (e.g. event organizer)
Online partner application (E-flow) - > G2M Module
Online customer event application - > G2M Module

What do I need to qualify for this job?
Bachelor degree or above, in mechanical & electrical engineering, computer science/computer engineering or equivalent
Know-how of the different steps in the customer journey (what kind of information is necessary internal / external at which stage of the offer / order process)
Know-how of the sales & order execution process and currently used tools (Philos / Salesforce, OGT, Nxtools+)
Know-how of our CPQ-process (configuration, price and quotation)
Outstanding communication and coordination skills, Knowing the importance of the balance between speed and proper alignment
General knowledge of Operation Technology and Information Technology, and at least 2 ~ 3 years working experience in this field is a plus
Ability to implement “DS China Mobile Site” and “E2E online ordering tool” projects
Good English skills in both oral and written

What else do I need to know?
General operation technology background in the energy domain is a plus
Be familiar with SAP and IT knowledge is a plus
Be comfortable with the business environment, speaking the language of our customers and partners
Constantly refreshing the knowledge of market develop digital E¬-ordering tools and platform is a must

Job ID: 111921

Organization: Smart Infrastructure

Experience Level: Experienced Professional

Job Type: Full-time

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