IT Business & User Support Professional

Job Description

We are looking for a IT Business & User Support Professional to join our new team in Siemens Mobility.

In this role your full responsibilities will be to: 

·        Ensure workplace IT solutions are used effectively

·        Minimize non-productive time of users due to workplace or application misfunction (Including ISEC related requests)

·        Ensure Request Management process

·        Ensure satisfactory resolution of all end user related queries, feedback, issues & complaints

·        Incident resolution monitoring and reporting from end user perspective and ensuring service provider adherence to agreed SLAs

·        Provide feedback to customers with reference to status of problem, and ensure all parties are kept up to date

·        Ensure Access Management process

·        Own, manage and control the standard change requests as pre-defined in the service agreement & work requests

·        Ensure User productivity by providing a one-stop process

·        Verify, order and approve hardware and software (standard, non standard)

Your shared responsibilities will be to:

  • Reflect as-is situation of assets in appropriate asset management systems
  • Ensure data quality
  • Provide basis for asset optimization initiatives
  • Provide a seamless experience for end users to order/delete standard hardware and software service catalogue items
  • Manage and maintain adequate stock of new/used end user IT assets/peripherals (e.g. laptops, keyboards, etc.) to support continued business operations where required including disposal
  • Provide daily operational issues with suppliers
  • Ensure asset and configuration management process
  • Actively contribute to selection of end-user IT Asset suppliers
  • Provide end user related feedback to product responsible and develop improvements
  • Give proactive feedback and ensure regular interaction
  • Actively consult users concerning optimal work place setup and utilization of assets and services (e.g. WEoF)
  • Yearly planning of asset and service usage

Required education, skills and personality requirements

We expect

Required education

Secondary with school-leaving examination

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Educational Specialization
optional university degree in IT or related field

Language skills

English - Advanced B2

Number of years of experience

Personality requirements and skills
Personality skills:

  • Good communication skills
  • Result and quality orientation
  • Strong customer focus orientation

Technical skills:

  • 2 years experience in IT
  • Strong end user IT and technology background
  • Incident and problem management experience

We offer

• Salary 1600 € brutto /month + variable bonus* We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package when offering you other positions. 
Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
• Extra days-off (bridge days, sick days)
• Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
• Socializing programs (teambuildings)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Referral employee program (bonus for new hire)

Job ID: 112485

Organization: Mobility

Experience Level: Mid-level Professional

Job Type: Full-time

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