SHD DX Customer Service Engineer Chengdu

Job Description

Customer Service Engineer-Harbin


Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this greater cause. It reflects their pioneering spirit combined with our long history of engineering in the ever evolving healthcare industry.


We offer you a flexible and dynamic environment where you have the space to stretch beyond your comfort zone in order to grow personally and professionally. Sound interesting?


Then come in and join our global team as Customer Service Engineer.


Your mission and responsibilities:


  1. Provide technical support to customers including installing, testing and maintaining products; and Trouble shoot, investigate and resolve technical problems that arise during start-up; uninstalling and decontaminating instruments, monitoring expenses and local spare parts usage. 及时有效的安装,保养所在区域的仪器,跟踪和解决仪器的技术问题。仪器的拆卸与消毒,控制维修成本和管理当地零配件库。

  2. Solve problems by Telephone if possible, and feeding solutions back to Hotline team. Always fix incidents with optimized costs and quality for the customer. 通过电话解决客户问题并将解决办法反馈给热线中心。在任何时间内以最经济和最优的品质解决客户的问题。

  3. Provide education and customer training/new  introduction of new tests and instruments to promote reagents. : 教育和培训客户,向客户提供新仪器和新项目的介绍,推广试剂项目。

  4. Strictly follow Field Service SOP/EHS archive technical document timely. 根据公司质量体系,环境健康安全(EHS)的要求进行日常工作安全和标准流程操作和记录,对技术文件的存档管理。

  5. Other tasks assigned by supervisor or company. 其它上级或公司指派的项目或任务.


Your qualifications and experiences:

Effective communication skills both written and verbal            

Is highly computer literate with good experience in using Microsoft Office applications            

Has a thorough knowledge of Company Procedures and Policies                 

A broad basic knowledge of the products within the In-Vitro Diagnostics industry            

Relevant and demonstrable knowledge of the market in which MED DX operates  

A degree in medical engineering, mechanics or related majors. Experience in medical device industry, with diagnostics experience a plus. 

Our global team:

Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open.

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.



Job ID: 113207

Organization: Siemens Healthineers

Experience Level: Experienced Professional

Job Type: Full-time

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