Customer Relationship Management Specialist

Job Description

What are my responsibilities?

  • Professional customer relationship management plan execution with creative & strategic thinking according to globally CRM guideline;
  • Clearly understand Global Business Service Purchase-to-Pay strategy, business plan;
  • Understand Global Business Service Purchase-to-Pay service nature, Purchase-to-Pay business trend, innovation as well as automation potential;
  • Business analysis for marketing trend and structure the main focus of business growth;
  • Drive to promote best practices with customers and enlarge the service scopes;
  • Customer relationship management with efficient approach way;
  • Ensure high customer satisfaction indicator and customer satisfaction evaluation follow up;
  • Ensure that timely communication with all internal service function team;
  • Other tasks assigned by team leader or manager;

What do I need to qualify for this position?

Quality & Ability Requirement:

  • Be responsible and customer oriented
  • Ownership mindset and positive view
  • Good communication skills
  • Team work spirit
  • High working efficiency
  • Be able to work under pressure
  • Quick learning

Education Requirement:

  • Bachelor or above
  • Knowledge and interest in shared service required
  • More than 2 years shared service sales working experience preferred
  • Fluent English in Reading & Writing
  • Skillful in Microsoft software, such as PPT, Excel

Job ID: 113544

Organization: Global Business Services

Company: Siemens Ltd., China

Experience Level: Mid-level Professional

Job Type: Full-time

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