Ask HR Knowledge Management

Job Description

The Ask HR Employee Service Center is a fast-paced, continuously changing environment that handles tier 1and tier 2 customer support related to compensation, payroll, Leave administration, Human Resources policies and programs, HR Tools. We are a centralized service center handling and tracking phone calls, email and web chats.  The Ask HR Service Center provides support for inquiries, transaction processing, and assistance in the resolution of issues related to compensation, payroll, HR policy, processes, and HR technology systems.  The Service Center utilizes Microsfot Dynamic as our case management system which provides a history of contacts, knowledge data base, issue research and resolution, and activities performed within the service center.
The HR Knowledgement Management position will play a key program development role in the creation and maintaince of information management for the service center.    In this new role and initiative for Siemens Global Business Services, the Ask HR Knowledge Management position will lead the design, development and implementation of knowledge management efforts to transition the currently decentralized HR knowledge into an Ask HR On Demand delivery model.  You will provide an oversight on shared services operations including research and development, service delivery, operational effectiveness, business process review, and continuous improvement activities. You will partner with HR Leaders across the organization to ensure Ask HR provides high quality information and efficient services that support the ongoing needs of the business. As part of the Ask HR team the HR Knowledge Management position will foster a team environment and a strong service culture that ensures delivery of timely, quality services to internal customers and meets service level agreements.

Job ID: 113636

Organization: Human Resources

Company: Siemens S.A.

Experience Level: Experienced Professional

Job Type: Full-time

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