What are my responsibilities?
external: Customers, users and external partners
internal: CF R FSS management, experts and cross support functions
In the respective area of responsibility delivers transactional services in according to SLA in demanded quality and in accordance with company regulations and guidelines.
Compliance & Risk Management (fully):
Accomplishment and participation in compliance program and internal control activities
Support data completion in compliance with company rules and regulations of customers
Supports and provides the routine checks of internal control system (SOA, RIC etc.)
Prepares documentation for auditors of particular customer
Customers (& Partners) (partially):
Daily communication with customers & external partners in agreed language(s) on professional level
Develops through deep professional know how of end-to-end business processes and interdependencies between them (fully)
Executes assigned tasks and activities with high efficiency and quality following the company and customer rules, regulations, policies and / or instructions (fully)
Demonstrates strong service delivery focus (fully)
Contributes to continuous improvement processes in order to improve the quality and efficiency of the provided service
Contributes to implementation of new and updated processes
Participates in training activities and programs for new procedures, service extensions or enhancements
Supports and performs other assigned tasks as required
Supports dedicated FSS services from the global product catalogue within the own area of responsibility with high efficiency based on individual task descriptions.
Contributes to additional administrative tasks related to the job (KPIs reporting, quality check etc.).
Finance & Accounting (fully):
Support /contributes to providing standard accounting services by processing transactions in line with company regulations and guidelines for a specific AFS service line
Working in CF R FSS Hotline Team
Responsible for end to end ticket handling from ticket creation to closure for all inbound calls from various channels (voice, mails, intranet…)
Issue handling and problem management processes
Other tasks assigned by supervisor e.g documentation, knowledge data base
What do I need to qualify for this job?
Company and customer policies & procedures and work instructions for accounting and finance (including Siemens financial reporting guideline/implementation guideline)
Good communication skills;
Be responsible and customer oriented;
Be able to work under pressure during peak season (month end);
Be willing to learn and quick learning.
Required Education and Other Experiences
Bachelor or above
1-2 years customer service working experience is preferred
Fluent English in Reading & Writing
Proficiency in MS Office (such as PPT, Word, and Excel) + Web applications operation experience is required
Job ID: 114567
Organization: Global Business Services
Company: Siemens Ltd., China
Experience Level: Early Professional
Job Type: Full-time