IT Service Manager - Real Estate IT-Services

Job Description

Job description, responsibilities and duties

  • End-to-End IT Service Management responsibility for Real Estate IT-Services
  • Business - IT strategy alignment and IT Consulting in area of responsibility
  • Translation of business demand into IT requirements
  • Design and implement IT-Architecture including management of related IT-System integrations
  • Foster Business Stakeholder and business Partner collaboration
  • Ensure IT Compliance for IT Service e.g. Quality Documentation, Information Security or Data Privacy
  • Management of IT Change Requests - Consult and support the internal business owner and stakeholders within the different change process steps
  • Continuous user support including communication and qualification

Qualifications & Experience:

  • Bachelor’s IT degree or equivalent experience preferred
  • Strong analytical, technical, and conceptual problem-solving skills
  • Experienced knowledge of IT Service Management processes
  • Minimum 1-2 year’s experience with Real Estate (SaaS and on-premise) Applications (e.g. Planon)
  • Advanced knowledge of service management systems for incident / change management (e.g. ServiceNow)
  • Familiar with working in a regulated environment following defined processes, procedures to ensure quality
  • Advanced written and verbal communication skills in English required, German preferred

Ability to prioritize conflicting demands with challenging work

Required education, skills and personality requirements

We expect

Required education
University education (Bachelor's degree)

Educational Specialization
Computer Science

Language Requirements
English – advanced 

Number of years of experience

We offer

  • Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
  • Health program (contracted wellness providers, sport centers, salary reimbursement in case of illness)
  • Extra days-off (bridge days, sick days)
    Retention program (work anniversary, life anniversary, additional pension plan, employee loans)
  • Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
  • Socializing programs (teambuildings)
  • Referral employee program (bonus for new hire)

Basic wage component (gross) and other rewards : from 2300 EUR brutto /month + VAR*

*We are required by law to disclose basic wage component (minimum salary) for the advertised positions. We carefully consider your professional qualifications and experience in our compensation package and/or when offering you other positions.

Our goal is to pay our employee's fairly, with regard to the market situation and we are ready to welcome high-quality candidates in our team.

Job ID: 115004

Organization: Siemens Healthineers

Company: Siemens Healthcare s.r.o.

Experience Level: Mid-level Professional

Job Type: Full-time

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