Service Manager for Unified Collaboration Platforms/Services (m/f)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…

  • Ensure services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle - often in conjunction with a Service Team.
  • Ensure contracted services (e.g. Change Mgmt., Problem Mgmt., Demand Mgmt., etc.) within a specific area of responsibility on a day-to-day basis. I.e., per service element, service group, or for a specific region.

  • Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management)

  • Make certain the implementation of services is aligned with the agreed contracts in accordance to the agreed volumes and standards

  • Assure that contractual obligations are met.

  • Contribute and drives Continuous Service Improvement and Service Transitions, as well as act as service related infrastructure expert wherever required.

Does this sound good? Our perfect candidate must have…
Bachelor’s Degree in Computer Science, Information Technology or related fields

  • At least 3 to 4 years of proven working experience as a Service manager in the information technology sector

  • ITIL Training / Certification

  • Strong presentation and communication skills

  • Excellent problem solving and critical thinking skills

  • Ability to demonstrate commitment to develop, drive, and manage services in a fast paced environment.

  • Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders.

  • Lean / Agile certification is a plus

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out:

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 115807

Organization: Siemens Operations

Company: Siemens S.A.

Experience Level: Mid-level Professional

Job Type: Full-time

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