Who we are?
A leader in medical technology, Siemens Healthineers is constantly innovating its portfolio of products and services in its core areas of diagnostic imaging, Advanced Therapy, Diagnostic which includes Point of Care, Ultra Sound and many more. Siemens Healthineers is also actively developing its digital health services and enterprise services to help customers succeed in today's dynamic healthcare marketplace, Siemens healthineers is championing new business models that maximize opportunity and minimize risk for healthcare providers. We invite all those applicants who want to be part of this exciting journey of Siemens Healthcare .
Please find more information on our organization at : https://www.healthcare.siemens.co.in/
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use the data to review your suitability for the role.
What is in for you?
Title – Scientific Support Specialist
Job ID: 115967
Job Duties & Responsibilities :
• INSTALLATION TRAINING, VALIDATION & DOCUMENTATION.
Perform installation training followed by assay validation in stipulated period as per recommended procedure once engineering installation is completed. Ensure that customer training on the instrument is in adherence with the defined protocols to enhance the phone fix rate in post sales period .Gain customer confidence ensuring smooth operation of instrument. Ensure appropriate assay validation and documentation. Its, & required calibrators & Quality control materials to have faster & smooth installation.
• DELIVER SCIETIFIC SUPPORT IN ADHERENCE TO DEFINED PROCESSES
Resolving customers Scientific and technical issues escalated by the CR team. Demonstrating ownership, drive customer satisfaction in these calls. Ensures close coordination with the Service team for timely closure of escalated calls. Adhere to the defined Scientific Support KPI's. Ensure necessary documentation on time in EBART.
• CUSTOMER RELATION & METHOD PENETRATION
Focus on the top customers as defined by the region in order to develop a professional relationship and become the ambassadors of Siemens technology and assays at these top sites. Drive method penetration in coordination with the Customer Relationship team to generate incremental assay sales.
• MEDICAL & TECHNICAL EDUCATION
As local regional champions, deliver customer education workshops so as to showcase our technology.
• PRODUCT DEMONSTRATION
Assist Sales team by delivering a professional product demonstration. Showcasing Siemens technology for the benefit of the customer.
ContactIf you have further questions regarding the job offer, please be free to contact Pooja Kochar on firstname.lastname@example.org
Job ID: 115967
Organization: Siemens Healthineers
Company: Siemens Healthcare Private Limited
Experience Level: Experienced Professional
Job Type: Full-time