CAE - Capital

Job Description

Position - Capital CAE

Work Location - Bangalore

Responsibilities:

       Proactively help customers quickly become productive with Automotive Embedded products

       Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business

       Assist account teams with struggling customers

       Provide 1st line support for Automotive Embedded products and Capital tools

       Interface with customers and 2nd line support and provide feedback in both directions

       Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges

       Evaluation of customer specific enhancements in beta-state of the software

       Deliver Training for supported products

       Regularly participate in meetings and conference calls with customers

       Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site

       Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.

       Capture knowledge for web-based support systems

       Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line

       Actively participate in marketing and sales activities such as, workshops, seminars, etc.

       Provide customer advocacy and product supportability to influence product direction and quality

       Covering support for India and offering worldwide assistance

Job Qualifications:

       Knowledge and experience of the Automotive electronics industry, which can include Vehicle Network, Infotainment Systems, Driver Information or Autonomous and Advanced Driver Assistance Systems (ADAS)

       Knowledge of Embedded Systems Development

       Experience in AUTOSAR  would be an advantage

       Broad knowledge in the electrical system & wire harness domain

       Detailed understanding of the whole process of design, manufacture and service of harnesses

       Experience with Mentor Graphics Capital tools or other electrical system design tools/flows

       Knowledge of MCAD systems (e.g. NX, ProE, CATIA)

       System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus

       Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.

       Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts

       Manage multiple tasks and customer issues concurrently

       Strong technical communication skills and presentation skills

       Strong project management and communication (written and verbal) skills

       Ability and willingness to travel

       BSc/MSc Degree preferably in the electronics, engineering or software

       5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired



Job ID: 117495

Organization: Digital Industries

Company: Mentor Graphics (India) Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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