Mentor Graphics, a Siemens Software business, is a global technology leader in Electronic Design Automation, providing software and hardware design solutions that help engineers around the world create new and innovative products. Each year, our customers use our tools to push the boundaries of technology in order to deliver smaller, faster and more reliable products that run the world’s high tech devices. Mentor was established in 1981; the company reported revenues in the last fiscal year in excess of $1.2 billion.
Our Global Customer Support & Success (GCSS) division in Mentor Graphics is one of the largest contributors of revenue to the company and a critical element for customer satisfaction and success.
Mentor Graphics is now looking for a dynamic growth-oriented Customer Support Engineer to provide professional support to both our external and internal customers using our PCB Design Flow software applications. Serving as a key member of an award-winning Electronic Design Automation technical support team you will be committed to providing excellent support to customers, field personnel and team members using Mentor Graphics PCB design software. You will also possess the willingness and ability to travel for work as required.
Your key responsibilities would include:
Collaboration and knowledge sharing with other support engineers as well as creating and promoting innovative methods to help customers adopt new technology.
Troubleshooting complex PCB design issues, part of multiple projects you may work on at any one time.
Creation of well written knowledge base articles that enable customers to self-solve issues whilst you will endeavor to continually expand technical knowledge of PCB flow applications.
Knowledge, Skills & Abilities:
BSEE or equivalent, with significant Electronic Design/Layout expertise, combined with proven experience in the PCB design process from schematic entry to layout/manufacturing.
Recent experience with Mentor Graphics Xpedition Enterprise flow applications is required. Knowledge of VB Scripting desirable.
Very good command of, and proficiency in spoken and written English combined with a strong customer service approach.
Mentor Graphics offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through our flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.
Mentor Graphics is an equal opportunities employer and do not discriminate unlawfully on the grounds of age, disability, gender assignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation or trade union membership.
We are looking forward to receiving your online application. Please ensure you complete all areas of the application form to the best of your ability as we will use this data to review your suitability for the role.
Job ID: 118230
Organization: Digital Industries
Company: Mentor Graphics Egypt Company (A Limited Liability Company - Private Free Zone)
Experience Level: Experienced Professional
Job Type: Full-time