We at Siemens Healthineers are committed to helping healthcare providers globally to succeed in today’s dynamic environment. We are inspired to transform the way things are done – because we want what is best for our people and our customers.
We have an exciting opportunity available for a motivated, responsible and experienced Service Coordinator to join our Customer Care Centre on the weekend evening shift.
The permanent part-time position is Saturday and Sunday 4:00 pm to Midnight and will be the sole Service Coordinator for the shift.
The Service Coordinator reports to the Service Operations Team Leader and the primary function is to answer calls from Customers and Service Engineers to efficiently arrange reactive and planned servicing/repair, order parts, monitor fatigue and while ensuring Customer satisfaction.
Key Responsibilities include:
-Use Service Management System(s) to log, update, follow-up, close and archive customer requests.
-Follow call policies and fulfillment procedures and Siemens business conduct guidelines and standards to log, update, fulfill and close customer requests.
-Escalate customer complaints to Management or Service Manager as appropriate.
-Effectively evaluate inbound transactions to ensure accurate assessment and best resolution, for each situation, is provided to the Customer.
-Make outbound calls to inform Field Service Technicians of work schedules and to keep Customers informed of order progress.
-Provide a limited help desk facility to deliver immediate assistance to Customer enquiries / faults based on training, reference notes and tools.
-Use relationship management skills to effectively liaise with Customers, Support Engineers, Field Service Technicians, Sub-Contractors, other Service Coordinators, other Siemens Departments and Third Party Suppliers.
The successful candidate will have previous work experience in a customer service role, with a strong focus on providing efficient courses of action to ensure customer satisfaction. You will have strong analytical skills, with experience using SAP advantageous. Your excellent interpersonal skills and ability to work well independently will ensure your success in this role.
Applications close 26 July 2019
Job ID: 118838
Organization: Siemens Healthineers
Company: Siemens Healthcare Pty. Ltd.
Experience Level: Early Professional
Job Type: Part-time