Customer Services Support Operator

Job Description

We are looking for a Customer Services Support Operator who shall be working 
in our Contract Administration Department SFS COF Spain / Customer Service.

Main Functions:

We are looking for a Customer Services Support Operator who shall be working in our Customer Delivery Department / Customer Service in SFS COF Spain


Main Functions:


           To support the Customer Delivery Coordinator in maintain highest customer satisfaction, in particular within the framework of SFS COF Spain.

                 To manage customers and vendors requests (e-mails, phone calls).

                 Performs order management for assigned customers, manages and files clients' information in the information system.

       To support the Customer Delivery Coordinator deploying and maintaining a ticketing tool to support the customer requirements.

                 To find synergies in Customer Delivery in order to speed up and optimize the processes.

                 To identify the Customer Delivery KPI´s and monitor them in order to improve the business.

                 To support Customer Service Department in the DMS and Customer Portal projects.

                 At least, 1 year of experience in financial markets.

                 Experience within a Customer Service delivery role

                 Market knowledge and an understanding of who key customers are.

              Experience of working within a global environment and communicate and engage with individuals at all levels within the organization.

        Analytical skills with the ability to collect, organize, analyze, and disseminate the KPI´s in order to improve the customer service performance.



Job ID: 119651

Organization: Financial Services

Company: Siemens Holding S.L.

Experience Level: Early Professional

Job Type: Full-time

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