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Provide reliable investigation result of technical problems in field and production
Coordinate escalation handling within PLM and with external partners (e.g. CS, HSC, Customer)
Drive cooperation between CT and MI for related products.
1.Installed base monitoring & reporting (incl. CUT or Clinical Trial);
2.Perform technical support of SSME products and field activities coordination;
3.Escalation and customer complaint handling (Field and Production);
4.Handle onsite update issue and customer evolve for products;
5.Onsite technical support on request for critical issues;
7.Other tasks assigned by superiors.
Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.
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Job ID: 120086
Organization: Siemens Healthineers
Company: Siemens Shanghai Medical Equipment Ltd.
Experience Level: Experienced Professional
Job Type: Full-time