Service and Digital Head

Job Description

What is the purpose of the function?

The Service and Digital (SD) Head has an overall business responsibility for all Service Business Units (BU’s) related activities of the country and region he/she is responsible for:

Growth of SD related to the area of responsibility

The establishment of a strategic global partnership with the relevant BU’s by networking with BU representatives on senior management level, acting as an advocate for the BU’s interests and showing a personal long-term commitment

Representing SD in all strategic activities, acting as interface between the BU's senior management and the local organization

Regional coordination and steering of SD related activities

Identification, driving and development of short, medium- and long-term opportunities for the region as part of the SD (BU’s) related business plan as well as transferring elaborated opportunities into sustainable business

Securing customer satisfaction by taking overall responsibility for customer experience

What are the responsibilities for the role?

Defines and ensures implementation of Service Operations related strategy, policies and guidelines for a Service Unit in respective area of responsibility from a commercial and a technical perspective.

Ensures obeying regional laws and regulations. 

Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.

Supports in managing internal and external interfaces.

Acts as regional escalation instance for resolving issues with service delivery between customers and internal units.

May have P&L responsibility for respective unit.

Heads overall organization assigned, and leads all related management and staff.

Defines and ensures implementation of sales strategy, policies and guidelines, in line with the overall business strategy of the assigned organizational unit.

Ensures accomplishment of strategic market research and key customer surveys to identify respective strategic business opportunities.

Defines key markets and supports definition and identification of key customers in the assigned area of responsibility.

Drives and monitors key market development programs.

Ensures effective sales setup capitalizing synergies in collaboration within and across Siemens units (i.e. aligned setups, aligned processes, aligned incentive schemes, etc.)

Ensures an effective sales organization and infrastructure to foster cooperation with other parts of the value chain (i.e. Marketing & Communication, Product Management, etc.)

Agrees on subordinated function related budget plans and sets and monitors achievement of respective targets.

Acts as ultimate point of escalation to solve mission critical issues and problems.

Heads overall assigned sales organization and leads all related management and staff.

Be the best people manager: create a culture of trust and empowerment; select, coach, mentor and develop the team to reach the next level.

Motivates and engages: Inspires others, fights to win, takes and manages risks

Develops close relationships with our customers and drives high levels of customer satisfaction.

Drive actively with tone from the top with regards to EHS and Quality matters.

What do I need to qualify?

Relevant Bachelor or Master’s degree

10+ years of leadership experience within the Power Generation / Industrial / Oil & Gas markets

Experience of working with the executive level of EPC companies and utilities

Extensive network in the local energy market and strong domain knowledge of power generation, transmission and Oil & Gas

Experience in rotating equipment with an emphasis on gas turbines.

Demonstrated experience in sales.

Strong ability to lead, coach and develop large teams

Strong presentation skills

Ability to think strategically

Ability to manage complex stakeholders relationships

Strong intercultural sensitivity and ability to work with diverse teams and stakeholders around the globe, strong team spirit

Be bold, decisive, and courageous

Siemens matters - always thinks for Siemens as a whole and wants to optimize outcomes and solutions with the customer in mind

Be able to integrate diverse teams.

Job ID: 120430

Organization: Gas and Power

Company: Siemens Proprietary Limited

Experience Level: Experienced Professional

Job Type: Full-time

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