AGT Head of Service Operations - Abu Dhabi TSS

Job Description

AGT Head of Service Operations

The Siemens Aero-derivative Gas Turbine business (AGT) business has developed a strategic vision to be a £1 billion per annum global business by focusing on the supply and support of aero-derivative gas turbine packages and equipment to the global oil & gas and power generation markets. The business has supplied over 4,000 gas turbines to customers in over 80 countries accumulating over 200 million hours of operating experience. It is our vision to be the customers' first choice for distributed power generation and compression systems solutions. 

The AGT Head of Service Operations at TSS has the accountability for delivering the Maintenance Repair & Overhaul requirements for the defined products within the facility.  Managing the end to end performance of the overhaul network process within the facility, including owning the data required to induct the engine, planning, facility scheduling, part provisioning and the technical requirements to achieve the required business targets, this role will report to the Head of Service Operations A65 & A45, the role will be located in Abu Dhabi, United Arab Emirates.

The AGT Head of Service Operations at TSS will be responsible for the overall performance and operational requirements of the Maintenance Repair and Overhaul Centre) MROC facility. The AGT Head of Service Operations at TSS will then implement a governance structure to ensure that the MROC will be successful in delivering to the defined contractual service levels for the network


As the
AGT Head of Service Operations at TSS, your key accountabilities will be:

·         MROC Performance – Accountable for the contractual & operational performance for the Services provided by the TSS Maintenance Repair & Overhaul Centre. Defining the yearly SQDC (Safety, Quality, Delivery and Cost) requirements and implementing the required governance to ensure the agreed KPIs are achieved year on year.

o    Zero Harm and Safety.  - Be advocate for Siemens Zero Harm culture and work with MROC to continuously monitor, and actively develop their safety culture.

o    Contractual Management – Ensure all deliverables as defined in the contractual agreements with the MROCs are provided to ensure delivery of the services required to meet SQCD & KPI targets, implementing robust application of the contractual requirements.

o    Governance – Alignment of the KPIs within the MROC managed via the level 1 Quarterly Performance Reviews and level 2 Monthly Operational reviews, feeding into the overall balanced score card process to benchmark the respective shop performance levels.

o    Efficiency– provide 8% year on year reductions over the first 5 years in cost reduction performance from the MROC facility, by implementing improvements to drive collaboration, remove duplication increase diversity and create an effective and efficient Overhaul base.

o    Standardisation – drive and manage the business to consolidate the variances in the engine builds to drive towards effective cost control of engine work scopes through Engine Management Programmes with the additional goal of rationalising the supply chain demands.

·         Planning & Scheduling – Ensuring the MROC has the capacity (people, skills and equipment) and ability to deliver the required services to achieve the define business performance targets, including revenue and profit.

o    Capacity Planning – obtain inputs from the various internal stakeholders and provide the MROCs with a rolling 5 year forecast plan that will be provided on a 6 month continuous cycle, in addition to providing the MROC with a rolling 2 year arising demand plan, ensuring at all times that the capacity is then provided by the MROCs aligned to the business demands to support the scheduled and unscheduled requirements maximising the efficiency and effectiveness of the MROC.

o    Scheduling – create and manage the engine induction scheduling, to maximise cost efficiencies and meet the customer & contractual TAT requirements to support the business demands for customer satisfaction, revenue and profit.  Reviewing the historic data and risk profiles, supporting the MROC to predict the likely out-turn of the work scope to aid schedule adherence.

·         Demand Management & Provisioning – Working with the various supply chain teams, ensuring the on-time delivery of the parts required to support the overhaul demand profile within the facility, including new parts, repaired parts / modules. Ensure a means of provisioning is in place and that the demand signals are placed in line with engine demand forecast to support the longevity of the supply chain.

·         Inventory management – ensure the Company owned inventory is managed and controlled effectively within the MROC, allocated to engines correctly and returned to the Company when not required to ensure compliance at all time with the business requirements.

·         Data Management -  

o    Technical – ensure the required shop technical data is captured in the required systems to ensure effective technical responsiveness in support of the contractual TRLF {(Technical Request Liaison Form) whether deviations e.g. concession requests or other technical clarifications} requirements. Driving continuous improvement in the Engine repair and overhaul instructions by ensuring the data captured is utilised to update the baseline technical documentation to avoid repeat approvals.  Ensure commonality of instruction across the network and sharing of best practice.  Changes are implemented to the technical documentation as utilised by the shop technicians.

o    Shop Performance – Ensure on-time data sets are captured within the MROC to ensure market benchmarking can be achieved. Maximise shop effectiveness and minimise underutilisation of shop resources.

·         Target Cost -. Accountable for the execution of the overhaul to the defined target costs requirements for each event, ensuring the required corrective action feedback and monitoring process is robust, scalable, and that data is captured and maintained within Service Data Centre to drive required engineering improvement programs.

o    Assist with the engineering and supply chain teams in supporting the business case for each of the proposed repair schemes, defining the tangible and intangible benefits, the goal of maximising the on-condition parts are retained to engine and utilising the repair part pool to maximise cost benefits and engine turnaround time.

·         Shop Technical Support

·         Scope of work definitions – Deliver on time the required risk assessed technical work scopes to the shop with accurate scope definitions to support the overhaul demand profile, ensure these are delivered to the required shop targets. Drive continuous improvement through lessons learned to capture and address work scope deficiencies. 

·         Technical responsiveness – ensuring the technical clarifications are provided in accordance with shop streamer activity to ensure on-time delivery of engine

·         IPPQ validation – Champion the use of IPPQ (Key Process validation) , ensuring all high-risk processes are assessed and joint sharing of results

·         Component Repair prioritiesPCI / SIP / TRLF (Parts Clean & Inspect and Special Inspection Process)– drive continuous improvements and review the trends in terms of shop technical requirements, identify priorities for PCI, SIP and component repair derived from the MRB (Material Review Board) and technical data to support setting priorities for update of acceptance limits and new repair opportunities to feed into the component repair executive, ensuring that the technical documentation is updated to prevent repeating dispositioning of future TRLFs.  

·         Tooling Management – Ensure all business requirements are delivered to maintain and manage the ongoing tooling requirements to support the MROC,

Quality – Provide customer view of quality expectations form the MROC network. Initiate and drive results on non-conformance through raising of CAPA (Corrective Action and Preventative Action), QN (Quality Note), audit or contractual remedies. Champion the pro-active approach to quality through IPPQ, internal audit, continuous improvement to ensure the MROC delivers a quality product and meets the needs of the customer.

·         Interfaces.

·         Interfaces: - be an advocate for the voice of the customer and host customer visits to the MROC and support the MROC with the PCC in addition to managing the MROC for Siemens PCC. 

·         Manage all Stakeholders within the MROC and within Siemens.

·         Risk Management – Participate in the Readiness Reviews with the PCC (Product Centre of Competence) and Region.

Key KPIs

Aligned to the Business Balanced Sore Card and Contractual requirements.

Experience & Qualifications:

  • Educated to Degree level or equivalent in a relevant engineering and/or business discipline, the successful applicant will be a highly motivated and self-driven individual capable of exercising their own initiative.
  • +5 years’ experience in a management role with a broad knowledge of the operations and manufacturing environment and required services delivered from aero derivative products.
  • Previous experience of implementing new and process improvement activities within a functional matrix organisation and undertaking continuous improvement activities.
  • Proven experience of successfully managing diverse and remote teams and delivering results.
  • Significant experience of managing multiple stakeholders within operational and manufacturing environment
  • Extensive experience in planning, risk management and project/programme management in a commercial management within a customer facing environment.

·         Previous international experience, the position will be Abu Dhabi based interfacing with Global based Regional teams, MROC as well as the PCC in Warwick.

Key Competencies:

Drive for results, Customer Focus, Dealing with Ambiguity, Aero Overhaul and/or manufacturing plant Management experience, Operations Management, Continuous improvement, LEAN, Six Sigma, Planning & Programme management and Business Acumen & Problem Solving



Job ID: 121489

Organization: Gas and Power

Company: Siemens LLC

Experience Level: Experienced Professional

Job Type: Full-time

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