Service Desk Engineer with German

Job Description

As a Service Desk Engineer you will be the contact to the customer for all incident and problems.
You will work in a team of experienced staff members around the globe to manage all trouble tickets in relation to digital grid services.

Your new role
  • Incident / Problem / Configuration and Knowledge Management
  • Incident and/or Defect investigation and diagnosis
  • Provide progress updates in relation to Incident and/or Defect investigations and diagnosis activities to the Customer
  • Initial assessment and validation of trouble tickets
  • Perform user management activities (e.g. user creation)
  • Perform simple application administrative tasks (e.g. device creation)
  • Confirm the status of transactions
  • Support customer requests (e.g. processing of files)
  • Perform remote meter communication tests
  • Support the customer in monitoring technical operations and performance of basic system parameters, e.g. power outages
  • Liaison with Tier 2 to get trouble tickets resolved within the SLA’s
  • Escalation / Re-prioritization of trouble tickets with the internal service delivery organization based on customers request or triggered by possible SLA violation
  • Provide the customer with regular feedback on trouble ticket status
  • If needed perform remote reconnection and disconnection of electricity consumers
Your qualifications
  • Work experience in a service desk environment
  • Knowledge on IT management
  • Strong analytical skills and ability to solve problems
  • Polite and friendly service delivery attitude
  • Eagerness to learn
  • Fluent German and English skills
  • Main Interfaces: Internal service delivery organization/ customer/ customer representatives
About us

We’re Siemens, a collection of great minds who are all making the future. You could be one of us!
Siemens is a global technology powerhouse that owns innovative solutions in the areas of electrification, automation and digitalization. Software and R&D play a crucial role at Siemens. The Corporate Technology division in Brasov, Cluj-Napoca and Bucharest is the competence center for research, software development, IT and engineering, which makes the company a major leader in vertical IT technologies.

Join us!

Job ID: 121509

Organization: Internet of Things

Company: Siemens S.R.L.

Experience Level: Experienced Professional

Job Type: Full-time

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