Service Manager ForeScout (m/f)

Job Description

Looking for your next big challenge? We might be able to help you!

Your challenge will be…

  • Ensure service quality (e.g. incident, problem, performance, capacity, or escalation management)
  • Point of contact for the respective service or process
  • Continuous service improvements
  • Provisioning of technical service expertise
  • Contributes in PoCs, service transitions, service development activities, and projects.
  • Close cooperation with IT Asset Management and Cyber Security
  • Identify IT service or solution related business goals, objectives, and requirements of the    business environment
  • Implement process standards and policies and be responsible for their consistent execution.
  • Oversee IT services or solution related performance and delivery indicators.
  • May optimize IT service management frameworks for multi-vendor environments.
  •  Contribute and support planning, budgeting, design, and alignment of service management processes and IT solutions landscapes.
  • Advise the accountable business management of the unit, in all IT Service & Solution Management related issues.
  • Support customization and the specification of service elements throughout the entire service lifecycle.
  • Contributes to the maintenance of all service catalog items and the provisioning of an integrated catalog of infrastructure services.
  • Implement programs and procedures for safeguarding data/information security and safety.
  • May coordinate relevant unit and integration tests and also communicate with vendors and service providers.
  • Manages complex infrastructure solution/service installations or updates.
  • Support or manages change-release processes and implementation of IT security guidelines.
  • Identifies IT service or solution problems and seeks resolutions without impact to end user.
  • May perform 2nd-level user help desk activities, individual coaching and training.
  • May contribute to issue management through escalation processes.
  • May contribute to the implementation of knowledge management standards by gathering, analyzing, sorting, and sharing relevant information.
  • Stay abreast of developments in industry regarding IT Technology & Services as well as Solution Management.
  • Typically reports to an IT Manager or Team Leader.

Does this sound good? Our perfect candidate must have…

  • 3 years of Working knowledge and Experience in Service Management
  • Skilled in information and communications technology (Pre. ITIL Foundations)
  • Knowledge in IT Infrastructure and Applications
  • Deep Knowledge in Virtual Client technology
  • Strong presentation and communication skills
  • Excellent problem solving and critical thinking skills
  • Ability to demonstrate commitment to develop, drive, and manage services in a fast-paced environment.
  • Excellent written and verbal communications skills, having a medium-high English Language Domain/Fluency (Speaking, Reading & Writing), solid ability to present complex issues to multi-level audiences of Stakeholders. 
  • Team player and enjoy working in an international and cross-functional team
  • Initiative and orientation on quality Customer Focus
  • Capacity for teamwork and networking skills
  • Reliability
  • Organizational skills
  • Ability to build long-term relationships with internal colleagues and external providers
  • Ability to work independently and take decisions where necessary
  • Advanced English language (mandatory)

Want to know more?
#Siemens #LXTechHub #ITMakesUsMove
Mobile phones? House appliances? We don't do them anymore!... At the Siemens Lisbon Tech Hub we are reinventing the world of today and tomorrow - check it out:

Fresh fruit and coffee, remote work, medical center in the facilities, sport groups, volunteering hours, sushi&pizza days, office parties and games in a cool and relaxed environment.

Job ID: 121550

Organization: Siemens Operations

Company: Siemens Postal, Parcel & Airport Logistics, Unipessoal Lda

Experience Level: Mid-level Professional

Job Type: Full-time

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