Intern, Customer Service Operations

Job Description

Do you want to contribute to the future of healthcare? As Siemens Healthineers values those who dedicate their energy and passion to this cause, our company’s name is dedicated to our employees. It’s their pioneering spirit, blended with our long history of engineering in the ever-evolving healthcare industry that truly makes us unique as an employer.

We offer you a flexible and dynamic environment and the space to stretch beyond your comfort zone in order to grow both personally and professionally. Sound interesting?

Then come in and join our global team as Intern, Customer Service Operations. You will have direct customer contact for "first line contact" to receive customers service requests. Monitor the daily operation and escalate to the Operation Manager according defined parameter. Monitor Customer Satisfaction on line according Service Marketing requirements

Your mission and responsibilities:

  • You will receive customers calls / information any kind. Allocate service incident.

  • You will maintain service incident into ERP (SPIRIDON) system with high quality.

  • You plan and resolve resource conflicts by re-planning of activities within defined scope.

  • You coordinate delivery of spare parts as required by Service staff.

  • You will assist to control field staff on site time: re-plan changes where necessary

  • You will schedule field staff for planned service events such as preventive maintenance, updates and installation as per service requirements.

  • You support the Area Service Manager in all resource planning activities

  • You escalate to respective operational group (tech-support / dispatch / logistics) if required.

  • You generate daily performance reports as defined by operation Manager.

  • You support operation division (tech-support / dispatch / logistics) in administration work

To find out more about the specific business, have a look at

Your qualifications and experiences:

  • You possess a Diploma in Business Studies / Administration

  • Proficient in MS Office Applications (e.g. Excel, Word, Access or any other reporting tool)

Your personality and skills:

  • You have a keen attention to details with superb organization skills

Being part of our team:

Siemens Healthineers is a leading global medical technology company. More than 48,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Your cultural fit:

Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

Job ID: 122424

Organization: Siemens Healthineers

Company: Siemens Healthcare Pte Ltd

Experience Level: Student (Not Yet Graduated)

Job Type: Full-time

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