Executive-Customer Care

Job Description

Roles & Responsibilities:
 1. To provide service support to customers at a short notice and ensure customer delight 
 2. Drive service business portfolio ( service contract , retrofits , spare parts , repairs ) 
 3. To provide lead generation to sales team for business growth 
 4. To monitor & take actions on open calls , escalated cases ,service business targets 
 5. Focus on industry segment like Sugar / Cranes / petrochemical /Metal/ Paper Industries apart from discrete industries which is in line with our portfolio growth commitment 
 6. To drive digitalization portfolio
 Pre- requisites :
 1. BE/ Diploma in Electrical / Electronics or similar qualification 
 2.Good Knowledge on Low Voltage drives with commissioning / service exposure of +5 years (for BE) / +7 years (for Diploma) experience in drives. 
 3. Application knowledge in the industry area of Sugar/Cranes/Petrochemical / Metal / Cement/ Paper etc. 
 4.Good communication skills & service attitude is important. 
 5. Travelling on short notice and to serve customers 
 6. Know how on Siemens Drives & PLC will be considered as additional benefit

Job ID: 122479

Organization: Digital Industries

Company: Siemens Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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