Automation Support Engineer

Job Description

Do you want to help create the future of healthcare? Our name, Siemens Healthineers, was selected to honour our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting?

Then come and join our global team as the Headquarter Support Center (HSC) Automation Engineer. Based in either Melbourne, Sydney or Brisbane, this position provides expert level service and support to the Regional Units primarily for problem management and for supporting as needed with the management of complex issues escalated by the Regional support Centers (RSC).  

  • This role requires keen problem management and written skills to address and document technical issues that impact the Siemens laboratory automation portfolio. HSC is required to work collaboratively with cross functional partners to achieve a final solution and eliminate root cause.
  •  HSC is required to understand all aspects of Siemens Automation products to ensure troubleshooting, repair, issue identification in the form of non-conformance are escalated and processed correctly via Siemens quality complaint handling system.
  • The Global Automation support engineer may respond to the most difficult automation problems either on site or through remote tools.
  • The Global Automation support engineer is also the primary liaison between the RSC or DCU (Designated Complaint Unit), for problem clarification with R&D and/or OEM vendors for complaint investigation or confirmation processes.
  • This position is under Siemens Healthcare service organization for Laboratory Diagnostics (HC SV CS LD HSC) and reports directly to the manager of HSC Automation for Siemens DX. Requires passport or visa for international travel.

Your responsibilities:

Daily or monthly activities may include the following:

  • Updating / managing complaints to determine if they are non-conformance or enhancement to ensure the proper process is used for solution generation.
  • Creating and presenting data or information in a way that can drive a business decision to enhance or resolve a product problem identified through the complaint process.
  • Preparing technical calls and hosting global conference calls, which may include presenting webinars to technical experts via remote conferencing.
  • Creating / reviewing Product Support Troubleshooting Documentation (internal and external)
  • Efficiently troubleshooting system level issues, including hardware, software, motor control (Drives) / pneumatics system, PLC / UPS / CAN / control panels.
  • Using proactive tools or data sets to target accounts for remedial action and work cross functionally to formulate an action plan that is implemented by the local support organizations.
  • Working directly with in-house and OEM R&D to ensure the solution will meet the service or end user’s needs.
  • Designing and delivering advanced training workshops for 2nd level support engineers local or remote.

Your required Knowledge/Skills, Education, and Experience:

  • Minimum 4 year degree in a technical discipline, Engineering preferred.
  • Project Management experience is a plus.
  • +3 years of experience is required in Engineering / Support discipline. Healthcare Diagnostics is preferred.
  • Experience with automation systems is a plus
  • 20-80% travel may be required depending on skill level.
  • Strong data analytics from a presentation and troubleshooting perspective.
  •  Proficient with Microsoft Excel / PowerPoint / Notepad++ / SQL / graphing / pivot tables.
  • Team participation / leadership skills
  • Strong customer service skills
  •  Strong written and communication skills
  • Able to multi­task and prioritize a variety of concurrent activities.

Our culture:

Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

We are an equal opportunity employer.

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Click here to get started. 

To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Applications close 6 September 2019.

Job ID: 122522

Organization: Siemens Healthineers

Company: Siemens Healthcare Pty. Ltd.

Experience Level: Experienced Professional

Job Type: Full-time

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