MES Application Support Engineer (L2) with German
Siemens Industry Software, a business unit of the Siemens Digital Factory Division, is a leading global provider of software, systems and services for Product Lifecycle Management (PLM) and Manufacturing Operations Management (MOM). With our range of high-performance industrial software, we help manufacturing companies increase the flexibility and efficiency of their manufacturing processes and bring new products to market faster.
Global Delivery Network (GDN) is the organization within Siemens Industry Software responsible for global delivery of PLM and MOM services. As a result of a rapid growth and business needs GDN decided to extend its current delivery network (USA, India & Malesia) with Europe dedicated Nearshore Center in Poland
We are looking for professionals who would like to join our MOM Application Support practice within our Delivery Center in Wroclaw and develop their career in software products for Industry 4.0.
What are my responsibilities?
Contributor to L2 Support of MOM and MES systems.
Work on tickets/issues following the ITIL processes for Incident, Problem and Release management.
Monitoring system performance and troubleshooting
Tracking Processes and generating reports related to Project performance.
Sharing regularly Reports and supports details with Project manager
Testing ‘Application New Release packages’ on Test System.
Establish and build effective relationships with system users.
What do I need to qualify for this job?
Overall 3-4 years of Experience in IT level 2 support
English (B2 level) and German (B1 level) is a MUST
Unix shell script, Windows Bat script
Database (Oracle/ SQL): Administration, Monitoring, Troubleshooting, SQL Query
ITIL Certification or Training
IIS, XML, Microsoft SQL Server - would be added advantage.
Customer orientation and good communication skills
Ability to understand the incident and problem.
Ability to redirect tickets properly.
Ability to simulate the problems.
Automotive background - would be added advantage.
Willingness to learn Siemens Industry Software product family.
Willingness to work in a shift mode and occasionally during the weekends.
What else do I need to know about Siemens Industry Software (SISW)?
SISW is an integrated part of Siemens Digital Industries Division.
SISW is the World leader in PLM and MOM software.
SISW invested within last 10 years 10 billion USD in research, development and acquisitions of industry software.
SISW is product (not outsourcing) company.
At the end of 2017, SISW opened a new delivery center in Wroclaw and right now is in the intensive rump up phase with a lot of opportunities.
What we offer?
Competitive salary and benefits (Extra 6 days of paid vacation, Medical Care, Sport Card, Life Insurance, Lunch Subvention, Holiday Allowance).
Comprehensive training in Siemens PLM/MOM software products family.
Access to latest IT technology and global PLM/MOM experts for consultancy.
High standard company.
Work in an international and intercultural team.
Interesting and challenging career path within Siemens.
Support with relocation (candidate outside of Wroclaw).
Siemens Digital Enterprise
Siemens PLM & MOM videos
IBS QMS video
Job ID: 123067
Organization: Digital Industries
Company: Siemens Industry Software Sp. z o.o.
Experience Level: Experienced Professional
Job Type: Full-time