Organization: Siemens Software
The Application Support Engineer is responsible for managing a set of customer accounts to ensure their technical success with our software STAR-CCM+Simcenter 3D/Amesim. Working closely with customers to understand their engineering workflow, the Application Support Engineer proposes solutions and best practices to help the client meet their objectives. The role includes training, mentoring and providing direct customer support. The position works closely with the sales organization to define and execute pro-active initiatives to grow usage within the set of assigned accounts
Excellent communication skills and a desire to work with clients are critical to success in this fast-paced and broad engineering role. If you are creative, entrepreneurial in nature, and demonstrate good communication skills, we would like to hear from you!
Act as primary point of contact to assigned set of accounts for all technical issues related to their use of STAR-CCM+Simcenter 3D/Amesim. Identify problems and take responsibility for successful resolution of issues, including reporting of bugs.
Participate in the sales process to facilitate sales and deployment of software at potential and existing customers.
Conduct training on Introductory and Advanced Topics
Conduct technical discussions with prospective accounts on benefits of Simcenter products
Perform benchmark simulations to define best practices and verify
Present new features of software to address customer needs
Create Knowledge Base Articles for the customer portal
Work on multiple projects/problems simultaneously
Collaborate with product management and industry teams to provide input on future product direction
Handle IT/Licensing questions
Required Knowledge/Skills, Education, and Experience
M.S. or Ph.D. in Aerospace, Mechanical, Chemical or related field with focus on computational methods and fluid dynamics.
Willingness to learn new skills.
Ability to work independently and in a team environment.
Excellent communication and presentation skills.
Ability to travel up to 20%
Must be fluent in English as this position will support our North American customers.
Job ID: 177716
Organization: Digital Industries
Company: Siemens Industry Software, S.A. de C.V.
Experience Level: Mid-level Professional
Job Type: Full-time