Service Engineer

Job Description

Perform installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision

• Communicating and accept all operative advices from the 
Customer Care Center.

• Supporting the Server Service process and ensure optimal 
performance in all process activities related to within his/her area
of responsibility

• Escalate incidents according to the defined parameters and inform
The Customer care Center on all escalastion issues

• Inform Uptime Service Center on all escalation issues

• Report any customer complaints with proper documentation 

• Ensure the proper use of tool & test equipment and report the
usage on any related service report.

• Comply to national and local regulations and safety standards, as
well as technical and operational guidelines from Siemens 
Healthcare

• Maintain highest customer satisfaction, in particular within the 
framework of Siemens Healthcare, Customer Services

• All responsibilities and jobs must be performed as cost-effectively 
as possible, taking profitability into account.

Job ID: 178430

Organization: Siemens Healthineers

Company: Siemens Healthcare Private Limited

Experience Level: Experienced Professional

Job Type: Full-time

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