Bilingual Credit & Collections Analyst

Job Description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces. 
  • Solve the worlds most significant problems – Be part of exciting and innovative projects. 
  • Engaging, challenging, and fast evolving, cutting edge technological environment. 
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle. 
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused. 

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018 and Canada’s Top Employers for Young People 2019.

What will you do?

  • Collections, dispute resolution, order release and credit investigations for a broad spectrum of customers
  • Contact customers to secure payment, follow up on overdue balances and resolve issues
  • Maintain detailed online documentation of collection action taken and correspondence between customer (external and internal) regarding issues impacting payment
  • Research and analyze accounts e.g. payment habits, sales history and previous collection steps prior to contacting debtors
  • Prioritize efforts and determine the most effective means of collections
  • Manage portfolio assigned to reduce DSO and past dues and provide updates to management, compile monthly portfolio data and reports as required
  • Recommend customers to legal or third party action as deemed necessary, including consideration of debtors’ financial position and potential risk to the company
  • Evaluate, recommend and document credit limits including research and review of customer profile, credit bureau reports, payment history, financial position, etc.
  • Review and release blocked orders throughout the day, set appropriate parameters in SAP to facilitate automatic credit approvals while mitigating credit risks
  • Follow up with various departments within the business to resolve customer issues relating to initial booking of orders, delivery of goods/services and fulfillment of projects. This requires in-depth knowledge of cross functional units and processes.
  • Customer interface and point of contact for the cash application team relating to payment allocation including follow-up of unresolved debit notes and invoicing disputes
  • Reconcile customer accounts using SAP information and reports
  • Request appropriate adjustments and corrections, keeping accurate accounting records for each transaction
  • Establish and maintain effective working relationships with both internal and external customers
  • Professional communication and appropriate etiquette required at all times
What will you need to succeed?
  • University/College degree in related field
  • Must be bilingual in French and English 
  • 1-3 years of credit and collection experience
  • Customer service driven and results oriented
  • Analytical, detail-oriented and organized
  • Systems proficiency in SAP and Excel
  • Knowledge of Siemens major industries preferred
  • Excellent written and verbal communication skills 

About us.

 

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability. Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure, Gas & Power, and Digital Industries. We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us. Ingenuity drives us and what we create together in yours. 

Making a difference together we raised $565,000 towards charitable contributions, support over 50 non-profit organizations and planted 1,850 trees in our local communities. Siemens Canada generates $2.2B in sales with 4,800 employees. Join our team of approximately 377,000 talented professionals in more than 200 countries/regions and help us tackle the most exciting challenges to build a successful future together. So, what are you waiting for? Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.


Job ID: 179701

Organization: Controlling and Finance

Company: Siemens Canada Limited

Experience Level: Early Professional

Job Type: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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