Service Coordinator (Calgary, AB)

Job Description

Change the future with us.

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity.  We embrace change and work with curious minds re-inventing the future of work.  Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technology around the world.

Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.

  • Solve the worlds most significant problems – Be part of exciting and innovative projects.

  • Engaging, challenging, and fast evolving, cutting edge technological environment.

  • Opportunities to advance your career and mentorship programs on a local and global scale.

  • Competitive total rewards package.

  • Profit sharing available.

  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.

  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 

  • Participate in our celebrations, social events and offsite business events.

  • Opportunities to contribute your innovative ideas and get paid for them!

  • Employee perks and discounts.

  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018 and Canada’s Top Employers for Young People 2019.


What will you do?

  • Provide support, information, prioritization and coordination of activities and resources across branches, the Zone Operations Center and Digital Service Center. 

  • Handle incoming customer service requests via the phone or email, resulting in a service work order to begin the scheduling and dispatching process.

  • Schedule and dispatches activities and resources to execute Service Agreements and customer requests.

  • Handle decisions regarding the scheduling and movement of resources and material. Schedules and dispatches resources to meet customer expectations based upon nature of call, urgency, contractual obligation, available resources and customer needs.

  • Proactively follow-up with customers after completion of services to ensure a high level of satisfaction with quality of work received.

  • Arrange all necessary materials, documents, tools and equipment to complete tasks 

  • Monitor progress on jobs via feedback from Technicians on a regular basis and take action 

  • Ensure on a weekly basis that all the necessary information documentation files, works reports, timesheets etc… provided by the technician is recorded on SAP 

  • Coordinate close daily general tasks, take service calls, dispatch a group of Technicians


What will you need to succeed?

  • Field service dispatch experience 

  • SAP knowledge 

  • Time management ability and must be a true Team Player

  • Asset: Bilingual French and English verbal and written communication skills

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability.  Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure, Gas & Power, and Digital Industries.  We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us.  Ingenuity drives us and what we create together in yours. 

Making a difference together we raised $565,000 towards charitable contributions, support over 50 non-profit organizations and planted 1,850 trees in our local communities.    Siemens Canada generates $2.2B in sales with 4,800 employees.   Join our team of approximately 377,000 talented professionals in more than 200 countries/regions and help us tackle the most exciting challenges to build a successful future together.  So, what are you waiting for?  Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at
www.siemens.ca.



Job ID: 180034

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Job Type: Full-Time temporary



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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