Client Service Manager Building Automation, GTA

Job Description

Technology driven, problem solvers 

Customers around the world trust in our products.  Our service technicians and engineers significantly contribute to that.  You are the first on the scene to solve any technical problem. You are a trusted adviser, team player, and make things possible.  “Unsolvable” is a foreign term, and you go the distance.   Your focus on the customers’ needs makes you an invaluable partner.  When you join our team, the possibilities are endless. 


Why you’ll love working for Siemens!

  • Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
  • Solve the world’s most significant problems – Be part of exciting and innovative projects.
  • Engaging, challenging, and fast evolving, cutting edge technological environment.
  • Opportunities to advance your career and mentorship programs on a local and global scale.
  • Competitive total rewards package.
  • Profit sharing available.
  • Rewarding vacation entitlement with the opportunity to buy and sell your vacation depending on your lifestyle.
  • Contribute to our social responsibility initiatives focused on access to education, access to technology and sustaining communities and make a positive impact on the community. 
  • Participate in our celebrations, social events and offsite business events.
  • Opportunities to contribute your innovative ideas and get paid for them!
  • Employee perks and discounts.
  • Diversity and inclusivity focused.

Siemens is proud to be an eight-time award winner of Canada’s Top 100 Employers, Canada’s Greenest Employers 2018 and Canada’s Top Employers for Young People 2019.


What will you do?


As Client Service Manager Building Automation, you will foster relationships with assigned accounts in order to achieve agreed Order Intake budgets and maintain excellent customer relations.

  • Continually review customer needs/demands and to advise on and optimize the activities of Service Technicians accordingly on all assigned service accounts i.e. maintenance visits, repairs, training demonstrations etc.
  • Advise Service Supervisor and Dispatcher on service visits and handle all call-back problems
  • Manage the Contract Renewal process for assigned accounts in conjunction with the Service Manager; Review and ensure contract costs are accurate to ensure repeat year on year profitable renewal
  • Renewal costs to be sent to customer and agreed upon at least one month prior to end of contract year
  • Be responsible for all aspects of small service work requirements from proposal stage to final close-out and invoice
  • Generate customized competitive proposals for small system modifications repairs based on exact customer requirements
  • Liaison with other contractors/sub-contractors where necessary to ensure site operations are fully co-ordinated; Negotiate the most cost effective solution for sub-contract suppliers and all other suppliers in-line with purchasing policies and procedures
  • Collaborate with the Service Small Work Project Manager and handover some small work projects
  • Liase with Service Project Sales to share service leads and support the quotation process and maximise opportunities

What will you need to succeed?


  • 4 years in college/university in Mechanical and electrical engineering and/or HVAC knowledge or other strong field experience or an equivalent combination of education and related practical Building Automation Systems (BAS) experience
  • Strong customer focus - able to sell small work manage service maintenance performance for outstanding customer satisfaction
  • Proven organizational skills - able to plan effectively and prioritise workloads including the ability to multi-task and delegate effectively
  • Self-motivated and calm under pressure; Good communication skills - verbal and written IT literate
  • Commercially and technically aware
  • Driving licence essential
  • Building Automation Systems experience required; Fire and/or Security knowledge beneficial

About us.

We share our ideas and champion the people behind them.

For over 110 years, Siemens Canada has stood for engineering excellence, innovation, quality and reliability.  Siemens Canada is a technology leader providing comprehensive solutions for Smart Infrastructure, Gas & Power, and Digital Industries.  We make real what matters by setting the benchmark in the way we electrify, automate and digitalize the world around us.  Ingenuity drives us and what we create together in yours. 

Making a difference together we raised $565,000 towards charitable contributions, support over 50 non-profit organizations and planted 1,850 trees in our local communities.    Siemens Canada generates $2.2B in sales with 4,800 employees.   Join our team of approximately 377,000 talented professionals in more than 200 countries/regions and help us tackle the most exciting challenges to build a successful future together.  So, what are you waiting for?  Take your next career step with us.

To learn more about Siemens Canada, visit our website at www.siemens.ca

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at
www.siemens.ca.



Job ID: 180186

Organization: Smart Infrastructure

Company: Siemens Canada Limited

Experience Level: Experienced Professional

Job Type: Full-time



Siemens is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Siemens Canada will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process. All qualified applicants will receive consideration for employment.

By submitting personal information to Siemens Canada Limited or its affiliates, service providers and agents, you consent to our collection, use and disclosure of such information for the purposes described in our Privacy Code available at www.siemens.ca.


Siemens s’engage à créer un environnement diversifié et est fière d’être un employeur souscrivant au principe de l’égalité d’accès à l’emploi. Tous les candidats qualifiés seront pris en considération pour ce poste.

En transmettant des renseignements personnels à Siemens Canada limitée ou à ses sociétés affiliées, à ses fournisseurs de services ou à ses agents, vous nous autorisez à recueillir, à utiliser et à divulguer ces renseignements aux fins prévues dans notre Code de protection de la confidentialité, que vous pouvez consulter au www.siemens.ca.

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