The Global Mobility Service Center (GMSC) supports Siemens employees relocating for international assignments. As part of this center, the Delegation Services team acts as the procedural experts for key stakeholders - supporting them by delivering both efficient and effective administrative processes.
In this role, the Global Mobility Specialist will be responsible for administering delegation related matters assigned to them and working with all applicable stakeholders to bring processes to full and final conclusion. The ideal candidate will keep track of administration matters, manage expectations related to status and progress, and escalate open administration matters to the applicable party. The ideal candidate will strive to learn and understand the end-to-end Home- and Host Based Assignment processes as well as Construction related assignments to drive additional process efficiencies as well as enabling the other GMSC teams to focus on their core business.
Essential Job Functions:
Execute Siemens assignment administration process and its various policy types.
Independently manage, and conduct semi-complex research and analysis, as it relates to US car insurance.
Manage and maintain different Access Databases for tracking and auditing purposes as it relates to different processes
Maintain data in GEM IT tool (IHRIS) in order to ensure completeness and accuracy of data, documents, and delegation statuses
Prepare contracts and documents as needed by other parties, e.g. cost projections, letters, certificates of coverage
Execute regular and ad-hoc reports as needed by other parties
Authorize vendor services based on consultant request, e.g. travel insurance, tax assistance, car insurance
Audit travel tracker entries, and provide reports
Prioritize and independently manage day-to-day workload including timely answer to ad-hoc inquiries from all applicable parties within agreed upon SLA’s
Proactively identify problem trends, and takes appropriate steps to resolve them by involving appropriate parties as needed.
Partner with GMSC consultants and managers as needed to complete special projects and situations.
Research escalations for consultants and provide feedback.
Knowledge, Skills, Education and Experiences:
Bachelor's Degree in related discipline or advanced degree where required,
Typically up to 2 years of successful experience in Expatriate/International Assignment administration or leadership field.
Basic understanding of accounting, compensation, taxation, and immigration is a plus.
Strong technical skills in MS Office (Access, Word, Visio, Excel), and Adobe Acrobat Pro.
Strong interpersonal and communication skills, both written and verbal.
Solid organizational skills that enable an individual to multitask in a fast paced environment.
Works well both as an individual and in a collaborative team environment.
Reliable, energetic, and self-motivated at fulfilling daily tasks.
Focuses on value creation while consistently demonstrating a commitment to service excellence.
Customer service advocacy experience.
Professionally Fluent in English, both written and verbal is required
Job ID: 180552
Company: Siemens Servicios S.A. de C.V.
Experience Level: Experienced Professional
Job Type: Full-time