Performs technical support programs (TSP) / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly. Handles emergency service calls as directed during the day and after hours. Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system. Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts. Tests and verifies system readings ensuring an optimal system operation. Identifies additional chargeable opportunities including time and material work, system upgrades and service contact expansion. Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions. Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required. Completes and submits written service orders and reports covering all aspects of each assignment and activity. Completes and submits time sheets and other necessary information weekly. If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action. Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs Conducts training and development classes for customers on site or at the branch.
Delivers technical support, coaching and direction to end users and field labor when applicable Associate's degree in Electronics or other related field.
Knowledge of automation systems, HVAC, electrical concepts, and building operations preferred. Skilled in programming, job start-up and checkout, and troubleshooting. Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills. In addition individual must have Ethernet network experience including design, implementation, and troubleshooting of networks. Must have knowledge of computer systems. Be able to install operating systems and related software as well as troubleshooting any issues that may arise. A strong knowledge of integration both legacy and bacNET. A knowledge of Tridium would be helpful.
Individual must possess a valid driver’s license in good standing. Individual must be at least 21 years of age in order to participate in the required Siemens vehicle plan.
Job ID: 180845
Organization: Smart Infrastructure
Company: Siemens Industry, Inc.
Experience Level: Early Professional
Job Type: Full-time
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