Associate Senior CRM Program Manager (f/m/d)

Job Description

Job ID: 181325
Location: Muenchen
Organisation: Financial Services
Mode of Employment: Permanent / Full-time

Knowledge for the world of tomorrow.

We develop networks that power and heat our cities intelligently. And support NASA in their explorations of outer space. For these and many other future projects, we need smart thinkers who bring skill, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.

Siemens Financial Services (SFS) provides business-to-business financial solutions. Around the globe, we support customer investments with project and structured financing as well as leasing and equipment finance.

What part will you play?
  • In your new role you help to develop and to drive CRM campaigns in collaboration with different stakeholders to realize strategic goals in alignment with the Siemens Operating Companies using Data Analytics
  • You take part in the creation of end-to-end processes including data management to ensure high-quality data
  • Together with your team, you develop CRM-guidelines for Siemens Financial Services, monitor the funnel management independently and perform customer analyses as well as analyses for quarterly reports
  • Furthermore, you contribute to a seamless customer journey using state-of-the-art CRM tools, which complete the existing CRM landscape and generate value for Siemens Financial Services
  • You make a valuable contribution to the process set-up for best practice sharing across regions and business units
  • Supporting the development of trainings and change management measures is also part of your responsibilities 
  • In the context of resource and supply chain management, you engage internal and external vendors and consultants to build up service functions, organize 'get-to-know' meetings, and provide appropriate support for the specific project topics
What you need to make real what matters.
  • The basis of your success is a degree in Business Administration, Marketing or Communication Science with 3+ years of experience in the financial services or industry sector – preferably in project management, business development, marketing and/or sales
  • You are passionate about campaign management and you are experienced in the creation of campaigns using CRM tools such as Salesforce.com, Eloqua, or Tableau 
  • You have gained experience in the development of strategic concepts, roadmaps, in data analytics as well as in the field of regulatory and data protection requirements
  • You can prove your expertise in stakeholder- and change management as well as in the efficient management of internal and external consultants
  • Strong presentation skills, a comfortable handling of standard office applications as well as agile project management tools help you orientate in your new working environment
  • Additionally, you are skilled in the collaboration with virtual teams, understanding customers and bringing together decision-makers to realize projects 
  • Fluent English skills and intercultural competencies enable you to work in cross-cultural teams with different professional backgrounds
  • Personally, you convince us with your ability to change, your strategic way of thinking, efficient communication skills, motivation and customer orientation
Make your mark in our exciting world at Siemens.

+49 (9131) 17-1717 - if you wish to discuss any initial questions with our recruitment team.

www.siemens.com/careers - if you would like to find out more about jobs & careers at Siemens.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

Job ID: 181325

Organization: Financial Services

Company: Siemens Financial Services GmbH

Experience Level: Mid-level Professional

Job Type: Full-time

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