Siemens Healthineers is one of the world’s largest
suppliers of technology to the healthcare industry and a leader in medical
imaging, laboratory diagnostics and healthcare IT. All supported by a
comprehensive portfolio of clinical consulting, training, and services
available across the globe and tailored to customers’ needs. So that more
people can have a life that is longer, richer, and more filled with happiness.
For more information, please visit: http://www.usa.siemens.com/healthineers
Customer Solutions Specialist – Point of Care
This is an exciting opportunity to join a growing, successful market leader and make a difference in the lives of patients and healthcare providers. Siemens Healthineers Point of Care Solutions is seeking passionate, customer focused individuals who are committed to delivering solutions to our customers. We are looking for dynamic individuals with strong communication skills, an ability to handle multiple projects simultaneously, and a passion for sales excellence.
role is ideal for candidates who enjoy driving customer satisfaction through
consultative selling, are achievement-oriented and will think outside-the-box
to exceed annual sales goals through strong collaboration with partners and
internal stakeholders. The ideal candidate is success-driven, fast-paced, and
works well in a diverse team and enjoys a dynamic and changing
Provide operational support to current Point of Care Customers based on assigned accounts to increase retention rate
Actively engage with identified customers to monitor customer satisfaction, be the voice of Siemens Healthineers
Investigates and pre-qualifies customer contacts / leads based on data analysis or remote customer contact
Advocate internally working with key partners to address customer concerns/satisfaction issues
Identify growth opportunities within current Customer install base through incremental sales opportunities
Analyses end customers' needs and may support their decision making process.
Communicates sales activity and works closely with assigned Field representatives including account managers, technical teams and Zone Directors
Develop and utilize presentations skills to successfully position Siemens product over the phone
Track activities within existing CRM systems to track call activity & enhance communication
May act as back-office support for general sales
Knowledge/Skills, Education, and Experience:
Excels at building rapport and working cross-functionally, multi-tasking, organization and time management
Bachelor’s Degree or equivalent
At least 2 years of experience in full cycle sales (i.e. Account Manager, Inside Sales, Business Development)
Skilled in problem solving
strong organizational and time management skills, ability to adapt
Demonstrated ability to be proactive and take initiative in business situation
Solid sales presentation and communication skills both verbal and written
Strong relationship management skills
Ability to manage conflicts and escalated issues
Ability to multitask
Strong attention to detail and follow-up skills
Experienced in Microsoft Office applications (Excel, Word, Access, PowerPoint, Outlook)
Excellent communication skills (written, verbal and presentation)
Knowledge and/or experience with CRM systems preferred
Job ID: 181640
Organization: Siemens Healthineers
Company: Siemens Healthcare Diagnostics Inc.
Experience Level: Experienced Professional
Job Type: Full-time
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.
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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.