Teamcenter Administrator / Install (SISW-PLM)

Job Description

Overview

As a Teamcenter Administrator / Install, you are responsible for assisting customers in the use of UGS software; interfacing with support and development management to escalate key customer issues; developing technical articles (technical writing) for publications/newsletters, and customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management. Area of customer focus would consist of broad range of products including niche areas. This person could serve as mentor or focal point for product information. Scope of influence could include Marketing, Development, Onsite Customers, User Groups, and possibly Business Partners. 

Responsibilities

•Answer 800 number calls from clients and provide solutions for their problems.
•Under minimum direction, analyze client’s problem and provide a solution or a workaround in a timely manner that meets the customer’s needs.
•Duplicate client problems, provide explicit problem examples to development, and write detailed problem and enhancement reports.
•Provide technical assistance to team members on difficult customer problems. 
•Identify critical issues and take responsibility for successful resolution of issue while coaching.
•Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, GTAC Quarterly and Symptom/Solution article creation, and staff meeting discussions.
•Recommend improvements to GTAC objectives.
•Create UGSolutions articles, GTAC Quarterly articles, and a technical training session every other year.
•Train a minimum of 80 hours
•Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise.
•Contribute positively to GTAC Objectives.
•Provide accurate exchanges of information that show knowledge of GTAC processes.

Requirements

•A minimum of 2 years of experience in Teamcenter installation, upgrades and trouble-shooting related issues.
•Ability to comprehend complex software concepts, database concepts, networking concepts, Microsoft Windows and Linux operating systems.
•Background in Microsoft SQL or Oracle is a plus.
•Thorough knowledge of computer systems, i.e. application installation, use of email, and O/S experience.
•Requires proficient analytical, writing, and communication skills.
•Should have experience in customer support and call tracking system.
•Experience and working knowledge of Microsoft Office products is preferred.

Preferred Knowledge/Skills, Education, and Experience, not required

Cloud experience (AWS)
Teamcenter Deployment Center experience
SSO and SSL Working Knowledge

#LI-PLM  #LI-JG1

Job ID: 182002

Organization: Digital Industries

Company: Siemens Product Lifecycle Management Software Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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