As a Teamcenter Administrator / Install, you are responsible for assisting customers in the use of Teamcenter, interfacing with support and development management to escalate key customer issues; developing technical articles and customer self-help tools; assist in testing and verification of software fixes during the development cycle. TAC calls would occasionally require additional input from technical leads, development, and management. Area of customer focus would consist of broad range of products including niche areas. This person could serve as mentor or focal point for product information. Scope of influence could include Marketing, Development, Onsite Customers, User Groups, and possibly Business Partners.
number calls and Incident Reports from customers and provide solutions for their problems.
•Under minimum direction, analyze customer’s problem and provide a solution or a workaround in a timely manner that meets the customer’s needs.
•Duplicate client problems, provide explicit problem examples to development, and write detailed problem and enhancement reports.
•Provide technical assistance to team members on difficult customer problems.
•Identify critical issues and take responsibility for successful resolution of issue while coaching.
•Actively participate and seek out GTAC department opportunities in including: product testing, Incident Report, Problem Report, and Enhancement Request maintenance, solution article creation, and staff meeting discussions.
•Recommend improvements to GTAC objectives.
•Create Technical articles.
•Train a minimum of 80 hours
•Expand scope of product knowledge to include additional functional areas, applications, focal points, or modules, while maintaining area of expertise.
•Contribute positively to GTAC Objectives.
•Provide accurate exchanges of information that show knowledge of GTAC processes.
•A minimum of
2 years of experience in Teamcenter installation, upgrades and trouble-shooting
•Ability to comprehend complex software concepts, database concepts, networking concepts, Microsoft Windows and Linux operating systems.
•Background in Microsoft SQL or Oracle is a plus.
•Thorough knowledge of computer systems, i.e. application installation, use of email, and O/S experience.
•Requires proficient analytical, writing, and communication skills.
•Should have experience in customer support and call tracking system.
•Experience and working knowledge of Microsoft Office products is preferred.
Preferred Knowledge/Skills, Education, and Experience, not required
Cloud experience (AWS)
Teamcenter Deployment Center experience
SSO and SSL Working Knowledge
Job ID: 182002
Organization: Digital Industries
Company: Siemens Product Lifecycle Management Software Inc.
Experience Level: Experienced Professional
Job Type: Full-time
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