Customer Services - Order Management-Flender-IL

Job Description

Siemens US Talent Acquisition
Job Description Template


Position Overview

Flender Corp. (a Siemens company) is in search of an Customer Service Representative with experience in managing customer orders in an fast paced industrial environment. Prior customer service experience mechanical or industrial components is highly preferred. This position will report to the Head of Supply Chain - Order Management is located in Elgin, Illinois.


Summary of the position.

The top candidate chosen for this key role will be responsible for processing incoming customer purchase orders, confirm delivery, monitor order backlog, communicate order status and ensure customer satisfaction along with achieving weekly KPI targets.  This position is for the Couplings segment.


 

Responsibilities

 

 

 

  • Effectively handles a high-volume, fast-pace coupling business which includes

    • Processing, clarification and confirmation of customer purchase orders using SAP

    • Successfully communicates and handles orders subject to VAT / triangular business

    • Independently prepares and clarifies basic technical and commercial proposals using SAP, as well as internal tools (x.Cat, price lists, etc.)

    • Customer communication on all product related topics (incl. technical aspects, order tracking, proposal generation and others). Delegates complex technical topics to more experienced colleagues

    • Coordinates internal processes related to the coupling business (drop-shipment routing, purchasing, stockroom, shipping, receiving clarification)

    • Checks inventory and release orders on stock arrival (bi-weekly report, action, delivery reliability)

    • Initiates and supervises rush orders (expedite with Germany and Elgin-internally)

    • Responsible for PO inbox

  • Supports the coupling team in a flexible and adequate way

  • Implements process improvements for the product group to reduce manual efforts and improve the overall cost situation

                     

Required Knowledge/Skills, Education, and Experience

 

 

  • SAP experience

  • Intermediate Microsoft Office experience

  • Inside Sales and/or Customer Service experience

       
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.



Preferred Knowledge/Skills, Education, and Experience

 

 

  • Experience with processing of orders subject to European VAT

  • Experience in managing drop-shipments orders (3rd party-countries)

  • Project management skills

  • Spanish speaking

  • Power Transmission Background

  • Process development and implementation


Education:

4 year degree along with work related experiences (e.g. order management, customer service).  Associates degree with relevant experience will be considered



Experience:

Typically, 3-5 years of successful experience in related field and successful demonstration of Key responsibilities and Knowledge as presented above. Advanced degree MAY be substituted for experience where applicable


Key Working Relationships:

Customers, Intra-organization contacts and external contacts.


Job ID: 182091

Organization: Portfolio Companies

Company: Flender Corporation

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

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Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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