Service Specialist II - HVAC Controls / Building Automation

Job Description

Position Overview:

Reporting to the Service Operations Manager, this position performs technical support programs / service agreement tasks and scheduled assignments to ensure that automation system is properly maintained and operating correctly.


Job Duties:

  • Handles emergency service calls as directed during the day and after hours.

  • Responds to customer service calls (emergency, on-site, or on-line), checks indicated points of trouble, analyzes full requirements of system involved and checks and tests systems components. Diagnoses trouble or defect, determines corrective action and repairs system.

  • Performs preventative maintenance and diagnostics on automation system and components according to TSP / service agreement contracts.

  • Tests and verifies system readings ensuring an optimal system operation.

  • Identifies additional chargeable opportunities including time & material work, system upgrades and service contact expansion. Prices, proposes and proceeds with new work as per issued guidelines.

  • Completes service repairs, replacements, upgrades, adjustments and calibration on automation systems and components following issued tasking, maintenance, troubleshooting and installation instructions.

  • Performs system checkout and assists in automation systems startups for service installed jobs. May coordinate electrical installation with electrical contractor at job site as required.

  • Completes and submits written service orders and reports covering all aspects of each assignment and activity.

  • Completes and submits timesheets and other necessary information weekly.

  • If improper operation is due to another system or component, discusses problem with customer and/or office and advises of the best course of action.

  • Works with other branch, company or external service providers or vendors to arrange servicing and to resolve problem

  • Participates in job site final walk and / or final completion for systems to service turnover on assigned jobs

  • Conducts training and development classes for customers on site or at the branch.

  • Delivers technical support, coaching and direction to end users and field labor when applicable

 

Required Knowledge, Skills, Abilities, and Education:

  • High school diploma required. 

  • 2+ years of experience servicing DDC controls.

  • Proficient in Microsoft Office: Word and Excel. Excellent verbal and written communication and customer relation skills.

  • Individual must possess a valid Driver's license in good standing and must be at least 21 years of age in order to participate in the required Siemens vehicle plan

  • Qualified Applicants must be legally authorized for employment in the United States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

 

Preferred Knowledge, Skills, Abilities, and Education:

  • Associate's degree in Electronics or other related field.

  • Bachelor’s degree in Engineering / Science.

  • Knowledge of automation systems, HVAC, electrical concepts, and building operations

  • Working engineering and programming background

  • Skilled in programming, job start-up and checkout, and troubleshooting preferred.


Why Siemens?

  • Siemens is a globally diversified engineering powerhouse: an opportunity such as this one can open doors to engineering practices and businesses new to you, preparing you for a great future with potential in so many types of fields—sustainability, energy, medical technologies, to name a few—in almost any location you ever dreamed of exploring.
  • Competitive compensation.
  • Excellent health, dental, and vision plans with many options from which to choose.
  • All employees receive Life Insurance, Short and Long-Term Disability coverage.
  • 401k match dollar for dollar up to 6% of gross salary.
  • Education and tuition reimbursement programs available.
  • Extensive product training and professional career development.


Siemens Smart Infrastructure (SI) is shaping the market for intelligent, adaptive infrastructure for today and the future. It addresses the pressing challenges of urbanization and climate change by connecting energy systems, buildings and industries. SI provides customers with a comprehensive end-to-end portfolio from a single source – with products, systems, solutions and services from the point of power generation all the way to consumption. With an increasingly digitalized ecosystem, it helps customers thrive and communities progress while contributing toward protecting the planet. SI creates environments that care. Siemens Smart Infrastructure has its global headquarters in Zug, Switzerland, and has around 71,000 employees worldwide.


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Job ID: 182104

Organization: Smart Infrastructure

Company: Siemens Industry, Inc.

Experience Level: Experienced Professional

Job Type: Full-time



Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law.

EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

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